Hubble ContactsReviews of hubblecontacts.com

Response from Hubble ContactsNov 25, 2020

Hi Chris, Thank you for taking the time to leave this review. I’m happy to hear your deliveries have been arriving on time. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations! Best, Samantha

Response from Hubble ContactsNov 25, 2020

Hi Hailie, Thank you for taking the time to leave this review. I'm sorry to hear that you didn't get on well with the lenses. I completely understand that it isn't for everyone. Please reach out to my team at [email protected] with the subject line "ATTN: Trustpilot" and we'll investigate the order if it's eligible for refund. Looking forward to hearing back from you. Best, Samantha

Response from Hubble ContactsNov 24, 2020

Hola David, Apreciamos mucho tu tiempo en dejar tu opinión. Sentimos muchísimo que se te olvidase cancelar tu subscripción si no lo deseabas, y sentimos que nuestras lentillas no sean lo que tus ojos necesitas. Por lo que nos escribes, sequedad y comfort puede ser un síntoma de que el material o el tamaño de nuestras lentillas no sea el adecuado para tu ojo, motivo por el cual cada marca trabaja con uno diferente. Sin embargo, no sería un problema de calidad en el producto. Cada ojo tiene necesidades diferentes, por lo que el simple hecho de que no funcionen bien con tus ojos no significa que haya una falta de calidad en el producto. De todos modos, agradecemos tu tiempo y sinceridad en tus palabras. Estaremos a tu disposición en [email protected] si necesitas cualquier tipo de asistencia. Un saludo, Pedro.

Response from Hubble ContactsNov 21, 2020

Hi Donna, Thank you for taking the time to leave this review. I am sorry to hear that you received lenses with the wrong powers. I can see that you have not reached out to our customer support team at this point. I will reach out to you shortly via email so we can reach a resolution together. Looking forward to hearing back from you. Best, Samantha

Response from Hubble ContactsDec 1, 2020

Bonjour Emilie, merci pour votre avis. Cela nous est très précieux pour l'amélioration de nos services. Nous nous excusons pour le délai et inconvénient occasionné. Les retours de colis prennent 3 semaines en général, c'est pourquoi votre remboursement a pris du temps. Nous faisons tout notre possible afin d'améliorer notre service, et nous tenons compte de votre souci.

Response from Hubble ContactsNov 23, 2020

Herzlichen Dank für dein Feedback, es tut uns sehr leid zu hören dass unser Service nicht deinen Erwartungen entsprochen hat. Solltest Du Fragen bezüglich deiner Kündigung haben, melde Dich jederzeit gerne unter [email protected] Herzlichen Dank und liebe Grüße, dein Team von Hubble

Response from Hubble ContactsNov 21, 2020

Hi Kristina, Thank you for taking the time to leave this review. I’m sorry to hear that these lenses were not comfortable for you and for the charges made on your account. Please reach out to my team at [email protected] with the subject line "ATTN: Trustpilot" and we will discuss a solution to your problem together. Looking forward to hearing back from you. Best, Samantha

Response from Hubble ContactsNov 21, 2020

Hi Magaly, Thank you for taking the time to leave this review. I’m sorry to hear that you have had some trouble cancelling your subscription. I can see that you have since cancelled your subscription by emailing in last Thursday. Please feel free reach out to [email protected] with the subject line "ATTN: Trustpilot" with any further comments, concerns, or suggestions you wish to share. Best, Samantha