Hubble ContactsHubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Ugne
Everything with these lindzes is great, I come back with a 14 hour shift with them without any problems..
Response from Hubble ContactsDec 23, 2020
Hi Ugne, Thank you for taking the time to leave this 5-star review. I’m so happy to hear that you’re loving the lenses. Thanks for being a part of the Hubble family. Best, Roxanne
Penny
Really comfortable contacts, I do 13 hour shifts on a dry/warm hospital ward and I forget I'm wearing them.
Response from Hubble ContactsDec 23, 2020
Hi Penny, Thank you for taking the time to leave this positive review. I'm glad you felt comfortable with our lenses. We're grateful for your honest feedback and we are happy to answer any questions or concerns you may have at [email protected]. Thanks again for being a part of the Hubble family. Best, Roxanne
Steve
Awful service, took a payment and then refused to answer any emails or contact! I now have a box of lenses I can’t wear! Caution but the trial will automatically renew. Rubbish
Response from Hubble ContactsDec 5, 2020
Hi Steven, Thank you for taking the time to leave this review. I’m so sorry to hear about your experience with our support team and lenses. I completely understand that it isn't for everyone. I can see that your account was cancelled on September 18th. Let us know if there’s anything else we can help with at [email protected] with the subject line "ATTN: Trustpilot". In the meantime, thank you for your time and for giving us a try. I hope to connect with you again in the near future. Thank you, Samantha
Rosangela F.
Son buenas pêro secan mui rápido. Algunas de las cajitas de lente solamente había agua, sin las lentes
Response from Hubble ContactsDec 8, 2020
Hola Rosangela, Muchas gracias por tu tiempo. Siento muchísimo que hayas recibido alguna caja defectuosa. En Hubble la calidad de nuestras lentillas es lo más importante y no queremos que esto pase por alto. Nuestro equipo de atención al cliente te escribirá pronto para poder investigar tu situación. Un saludo, Pedro.
Nathan
They told me I would receive a trial box for one dollar and before I even received the first contacts to try them out they had already charged me for a quarterly subscription. The contacts didn't fit properly and had to be returned. Kind of disappointed with the service.
Response from Hubble ContactsDec 5, 2020
Hi Nathan, Thank you for taking the time to leave this review. I’m sorry to hear that these lenses were not comfortable for you and for the shipping issues you've experienced. I do see that we issued a full refund on November 19th the same day your account was cancelled. If there’s anything else we can help with, just reach out to my team at [email protected] with the subject line "ATTN: Trustpilot". In the meantime, thank you for your time and for giving us a try. I hope to connect with you again in the near future. Best, Samantha
arlene V.
Terrible uncomfortable lenses,made from an out of date material. The trial is not long enough for you to cancel the subscription. The lenses take ages to arrive. Customer service is terrible. It took over 20 calls to get a label sent for return. Don't use Hubble. There are many better subscription services.
Response from Hubble ContactsDec 13, 2020
Hi Arlene, Thank you for taking the time to leave this review. I am so sorry to hear that you have had such a poor experience with our lenses and service that you no longer want to work with us. Customer satisfaction is always a number one priority for us. I'm deeply sorry that that wasn't clearly demonstrated to you. I will reach out to you shortly via email, to find out more about your interactions with our team and to discuss a solution to your problem together. Thank you. Best, Roxanne
Mar
Las lentillas no me sientan bien por la tarde a primera hora ni la puedo soportar y me las tengo que quitar
Response from Hubble ContactsDec 8, 2020
Hola Mar, Muchas gracias por dejarnos tu comentario. Cada ojo es un mundo y tiene necesidades diferentes. Siento muchísimo que nuestras lentillas no sean lo que tus ojos necesitan. De todos modos veo que tu cuenta sigue activa y que aún no te has puesto en contacto con nuestro equipo de atención al cliente. Por favor, escríbenos a [email protected] o por teléfono en el 959 87 32 47 entre las 9:00 y 17:00 CET (Horario de Europa central), de lunes a viernes, excluyendo días no laborables y festivos, para que nuestros compañeros puedan ayudarte si lo necesitas. Un saludo, Pedro.
william
I went to the optician after wearing these for a week and was informed that they had caused visible damage to my eyes. Do not buy.
Response from Hubble ContactsDec 5, 2020
Hi William, Thank you for taking the time to leave this review. We appreciate you taking the time to reach out to us regarding your eye health issue. We take complaints of this nature very seriously, and based on what you have told us, we would like to further investigate this matter. We will reach out to you via email with more information. We look forward to hearing from you. Best, Samantha
