Hubble ContactsReviews of hubblecontacts.com

Response from Hubble ContactsDec 9, 2020

Hi Norulhayani, Thank you for taking the time to leave this review. I’m sorry to hear that you have had some trouble cancelling your subscription. Customer satisfaction is always a number one priority for us. I'm deeply sorry that that wasn't clearly demonstrated to you. I can see that you have since cancelled your subscription by calling in yesterday. As much as I hate to see you go, I completely understand how upset you must feel. I apologize again for any trouble we may have caused you. Let me know if you have any more questions, comments, or concerns at [email protected]. Best, Roxanne

Response from Hubble ContactsDec 9, 2020

Hi there, Thank you for taking the time to leave this review. I’m so glad that the lenses is working out for you and our support team has been helpful. Our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and don't hesitate to reach out to me or my colleagues [email protected] at if you have any questions. Best, Roxanne

Response from Hubble ContactsDec 9, 2020

Hi Louise, Thank you for taking the time to leave this review. I’m so happy to hear that you’re loving the comfort of our lenses and your deliveries have been arriving in good time. Thanks for being a part of the Hubble family. Don’t hesitate to reach out to me or my colleagues [email protected] at if you have any questions. Best, Roxanne

Response from Hubble ContactsDec 9, 2020

Hi Louise, Thank you for taking the time to leave this review. We’re sorry your experience with our lenses and service didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Please feel free reach out to [email protected] with the subject line "ATTN: Trustpilot" to investigate your feedback further. We would love to make things right if you give us another chance. Looking forward to hearing back from you. Best, Roxanne

Response from Hubble ContactsDec 24, 2020

Bonjour Andrea, nous sommes navrés d'apprendre que votre expérience n'a pas été agréable. Nous faisons notre tout afin d'améliorer la qualité de nos services. Veuillez nous écrire un message sur [email protected] avec ATTN : Trustpilot comme objet et nos conseillers seront ravis de trouver une solution pour votre souci.

Response from Hubble ContactsDec 9, 2020

Hi Tinh Le, Thank you for taking the time to leave this review. I’m sorry to hear that you are unhappy with our refund policies. I do see that your subscription box was delivered on September 3. For quality control purposes, return labels can only be issued to unopened and returned packages within 30 days after receiving them to be eligible for a refund. Please let me know if you have any questions about this policy at [email protected]; you can also find it on our FAQ page and in our terms of service. Best, Roxanne

Response from Hubble ContactsDec 10, 2020

Hola Isabel, ¡Muchas gracias por tu valoración y por tu tiempo! Nos alegra saber de tu experiencia. Un saludo, Pedro.

Response from Hubble ContactsDec 27, 2020

Hi Karen, Thank you for taking the time to leave this review. I am so sorry to hear that the product you received wasn't up to your or our standards. We take quality issues very seriously, thank you so much for bringing this to our attention. We would like to make sure you are in touch with our Quality team. We will be reaching out to you shortly via email to hear more about your experience. Looking forward to hearing back from you. Best, Roxanne