Hubble ContactsReviews of hubblecontacts.com

I put a 3 star down for 2 reasons. The main reason is the prescription didn’t work and I could not see. The contacts fit extremely well but the prescription was wrong and I was told that that was as close as possible to my prescription and would not get better. The second issue I had was even before I got my trail contacts I was charged for the actual contacts on my Visa and I waited about 2 weeks to get them. As soon as I got them I printed off a return label that was emailed to me and took a picture. After 3 calls that ended with promises to return my money right away I never got the money returned till I finally talked to someone who said of course I can send your money back to my visa right away. And they did.

I didn’t have a great experience with Hubble at first, but I emailed them and they made it right! I would definitely order from them again just because they helped me with my frustrations. Thanks Hubble!

Customer service is terrible i have tried to cancel my subcription and yet they still are charging me and sending me contact lenses, they are alright lenses in vision but they are very uncomfortable after just a few hours and i much prefered my old ones. might work for you but itchy in the eye and fall out alot . Plus the packaging is soo silly as you often cant tear one of and it tears the next lense so air can get in and dry out the next days one. terrible product i want to cancel asap.

Pleasently impressed with the contacts, service, quality and price. Definitely will purchase these contacts again. Highly recommended.

Update: After posting my experience a representative reached out to me and had escalated my account. The areas that I had highlighted in regards to communication errors that could have been avoid, what wasn't clear for Canadian customers, was confirmed. I was offered compensation and for that I have updated my review. I do not believe customers should be encouraged to go to review platforms, or public platforms to air out problems. My situation was understood by the first customer services reps that tried very hard to help me. Management shot them done. That is a problem. I do not want to take to a review platform and say, I got compensated, so everything is okay now. That's is not the point and it also encourages bad people...really bad people...to take advantage and bully small to medium size businesses. Worst, extort the businesses. I am a small business owner I know how "reviews" can be fake, full of lies and used to threaten small business owners. I do not want to encourage the review tools being used this way. Rather, fix the problems inside the business and hire discerning management. I gave the employees that tried very hard to help me 5 start reviews when that survey came to me. And my experience now over all, has gone from a 2 to a 3 star. Original Review: I took a quiz and was given a 30 day trial. You can imagine my surprise when a complete 3 months worth of contacts was sent to me before my 30 day trial period was over. You may say, well they are trying to be efficient...sure, but My credit card was processed less than 2 weeks after I requested the trial pairs. I was not followed up with or sent a survey like this one I am filling out right now. I literally cannot wear the contacts. Next...I filled out a survey and clearly stated I only wear contacts on the weekends. If you are going to ask me this, why isn't this taken into account? At the time I was only able to try the contacts once since the type of work that I do and the trouble I have with contacts (hence trying hubble in the first place) I cannot wear them on any day other than Sunday. When i got the box in the mail, it was after 5pm and was dark. The shipping label doesn't say the name of who the package came from. This was odd to me. I have so many orders come in for my business, I wasn't sure what the box was. So i proceeded to pull open the box. AFTER having one side open I final say "hubble" printed on the side of the box. Again I was surprised to receive them already, and this is what lead to me checking my credit card statement in the first place. I then went on line and tried looking for an email from them, anything. I googled them to figure out how to sign in...etc etc...and only then did I learn I can return the box if 1) I pay the shipping and 2) the box cannot be opened. So, that doesn't help. All of this happened in less than the 30 day trial period. So all and all, I have now only tried the trial pairs twice, I still have 13 pairs left and I literally cannot see. I genuinely tried to make them work. But My eyes are blurry. I have been wearing contacts for 23 years. I know you have to give them time to adjust, wear them when you don't have driving or anything to do. Get comfortable with a new type. I gave them an honest try. Now I am stuck with 6 new boxes of contacts and 13 trial pairs. I called customer service and they were very helpful. Very considerate and made recommendations for me. But I cannot get a credit to a sister company or anything. I am stuck with contacts I cannot use and $128 on my credit card. All and all. I want to make sure this feedback is given. 1) Clearly mark your business name on the shipping label, for us busy people with piles of mail, we are not turning small boxes upside down and around looking for a logo. We want to comply with the rules, but we only know and understand the shipping box cannot be open AFTER googling how to return the items. 2) The trial is not a 30 day free trial because before the 30 days is up you will have to spend shipping cost to send the order back that arrived before the 30 day trial ends. So there is that. 3) The quiz is not clear. If you have a prescription that they cannot fulfill they need to tell you you are NOT a candidate for their product. We are customers not eye professionals. Now I understand, Hubble is not just not made for astigmatisms, PEOPLE WITH astigmatisms CANNOT wear their contacts. THEY WILL NOT WORK. That is good to know. I didn't know that until today. I just thought it was about comfort. I have had doctors play with my prescription year after year trying to get them right. So I didn't think it would be a bad idea to try Hubble since they are supposed to be very soft and comfortable. Well, now I learned something. But that could have been clarified on the quiz.

Price is nice, but my eyes get itchy from these.

Had some issues. They made everything right but it took a lot of work.

Really good service and value for money