Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

8,157 approved reviews, newest moderated first

Amy
Dec 11, 2020
Great contacts
Great contacts! The fit is nice. I didn’t know what to expect the first time I ordered from them, but I’m very happy with them! Can’t beat the price and I love the idea that you can log in online and change your shipping date as needed.
Response from Hubble ContactsDec 27, 2020
Hi Amy, Thank you for taking the time to leave this incredible review and for sharing that with us! It's wonderful that our lenses and pricing has made such a difference for you. One part that really stood out to me was that "you love the idea that you can log in online and change your shipping date as needed." Helping our customers help their customers has always been our goal. Thanks for your trust. Best, Roxanne
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Camille
Dec 11, 2020
Terrible
Terrible service, horrible contacts. Every other contact did not fit or would result in very unpleasant irritation.
Response from Hubble ContactsDec 27, 2020
Hi Camille, Thank you for taking the time to leave this review. We take quality issues very seriously. We’re sorry to hear that you may have an eye health issue. I completely understand that it isn't for everyone. Rest assured that your subscription is cancelled since May 22. If there’s anything else I can do for you today, please let me know at [email protected] with the subject line "ATTN: Trustpilot". I’m here to help. Best, Roxanne
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dave
Dec 11, 2020
Was as billed for the contacts before…
Was as billed for the contacts before the samples even arrived. Have emailed to get receipt but no response so was not able to claim on my insurance. My daughter likes the contacts but may have to change to local purchase so a receipt is obtainable.
Response from Hubble ContactsDec 27, 2020
Hi Dave, Thank you for taking the time to leave this review. I'm sorry to hear that you had issues with our shipments and with getting a receipt. I can see that you have reached out to our customer support team on October 22 and we've attached your requested receipts for three orders. I will reach out to you shortly via email, to resend them and to address your concern about delayed shipments. Looking forward to hearing back from you. Best, Roxanne
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kamran J.
Dec 10, 2020
Make it so hard to cancel once you sign…
Make it so hard to cancel once you sign up. Very sneaky and a pain to get out of. Have used waldo before and will continue to use them, DO NOT use these.
Response from Hubble ContactsDec 27, 2020
Hi Kamran, Thank you for taking the time to leave this review. I’m sorry to hear that you have had some trouble cancelling your subscription. You can find the cancellation info that is relevant to where you’re located on our website in the “HELP” section, in the Terms of Supply, or by logging into your Hubble account. If you can’t find that, please email [email protected] with the subject line "ATTN: Trustpilot" and we will get back to you ASAP! Best, Roxanne
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Carmen
Dec 10, 2020
Comfortable
Comfortable, breathable wide angled contacts. Feels like not wearing them. That Comfortable.
Response from Hubble ContactsDec 27, 2020
Hi Carmen, Thank you for taking the time to leave this review. I’m so happy to hear that you’re loving the comfort of our lenses. We appreciate your feedback! Best, Roxanne
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gordon
Dec 8, 2020
fast on the orders and very comfy to…
fast on the orders and very comfy to wear.
Response from Hubble ContactsDec 9, 2020
Hi Gordon, Thank you for taking the time to leave this review. I’m so happy to hear that you’re loving the comfort of our lenses and your deliveries have been arriving on time. We appreciate your feedback! Let me know if you have any more questions, comments, or concerns at [email protected]. Best, Samantha
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Aimee C.
Dec 8, 2020
Don't Bother
I haven't worn contacts in years as they always dried my eyes out but wanted to give them another go. I found Hubble and I was really excited to try these contacts. I got the trial pack, which took ages to deliver. I tried them and they felt really comfortable and totally different to what I had before. I went for the subscription and liked the fact that I could pause or delay delivery when needed. I made a payment almost 2 weeks ago and I still have not received these contact lenses. I haven't even had a shipping email like I did with the trial pack and when I queried it they said it was shipped on the 29th Nov...Still waiting!! Not happy at the fact that you have to wait so long before getting them! Absolutely ridiculous. Have emailed asking for a refund so will see what they come back with. Not a happy customer and definately won't be going back!
Response from Hubble ContactsDec 9, 2020
Hi Aimee, Thank you for taking the time to leave this review. I’m so sorry your order hasn’t arrived. I know how frustrating this must be. Please feel free reach out to [email protected] with the subject line "ATTN: Trustpilot" and we will find out more about what happened with your order. Looking forward to hearing back from you. Best, Samantha
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Tom
Dec 8, 2020
Forced to call to cancel order
Forced to call to cancel order. No online option to cancel.
Response from Hubble ContactsDec 9, 2020
Hi Tom, Thank you for taking the time to leave this review. I’m sorry to hear that you are unhappy with our cancellation policy but I really appreciate you bringing this issue to my attention. We would like the opportunity to chat with you about what caused you to cancel, so will reach out shortly via email. I’d love to hear how we could do better. Best, Samantha
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