Hubble ContactsReviews of hubblecontacts.com

Response from Hubble ContactsMar 2, 2021

Hi, Mariana, Thank you for taking the time to leave this review. It sounds like this has been a frustrating experience, and I apologize that you have some trouble cancelling your subscription and getting your order refunded. I'd like to find out more about what happened. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP. Best, Cristy

Response from Hubble ContactsFeb 21, 2021

Hi RayAnna, Thank you for taking the time to leave this review. I’m so sorry for the delay in getting back to you. I understand your frustration. Your email needed and deserved a timely response. You can find our response to your email last Wednesday to your inbox - were we informed you that we've send you out a replacement right away. You should receive your contacts within 5-10 business days (which excludes Saturdays, Sundays, and Federal Holidays.) Again, our sincere apologies that the product you received wasn't up to your or our standards; please let us know if there's anything further we can do to help! Kind regards, Roxanne

Response from Hubble ContactsFeb 21, 2021

Hi Amanda, Thank you for taking the time to leave this review. I am sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. I appreciate you sharing your thoughts about having delayed shipping notifications. I can understand how that feature would come in useful to you. Unfortunately, it’s not something that’s in our future plans at this time. If that changes, we might rethink your suggestion. In the meantime, I hope you continue to enjoy our service! If there’s anything else I can help you with, please let me know by sending an email to [email protected] with the subject line "ATTN: Trustpilot" and we will get back to you ASAP! Once again, I apologize for our failure to serve you well. Thanks so much for letting us know. Your feedback is valuable to us. Sincerely, Roxanne

Response from Hubble ContactsFeb 21, 2021

Hi Michelle, Thank you for taking the time to leave this review. I’m happy to hear your deliveries have been arriving on time and that you’re loving the lenses. We hope you continue to enjoy using our service and we are happy to answer any questions or concerns you may have at [email protected]. Best, Roxanne

Response from Hubble ContactsMar 12, 2021

Hi, Aaron, Thank you for taking the time to leave this review. It's important that your contact lenses are all in good quality at an affordable price. :) If you're having problems with your lenses, please reach out to our team at [email protected] and we'll be happy to assist you. Thank you and stay safe! Best, Cristy

Response from Hubble ContactsFeb 21, 2021

Hi Chris, Thank you for taking the time to leave this review. I’m sorry to hear that these lenses were not comfortable for you and for the trouble cancelling your subscription. Hubble is a subscription service. We make this information available on our website and during the sign-up process but sometimes people miss it. We work hard to make this information transparent and truly apologize if anything wasn’t clear to you! I appreciate you sharing your thoughts about having email notifications. I can understand how that feature would come in useful to you. Unfortunately, it’s not something that’s in our future plans at this time. The majority of our customers use us to manage their subscription online where they have access to skipping orders on their account page and changing the frequency of deliveries. If that changes, we might rethink your suggestion. If there’s anything else I can do for you today, please let me know at [email protected] with the subject line "ATTN: Trustpilot" and we will get back to you ASAP! I’m here to help. Best, Roxanne

Response from Hubble ContactsFeb 14, 2021

Hi Nouran, Thank you for taking the time to leave this review. I'm so happy to hear that you're having a great experience with our subscription service. Helping our customers help their customers has always been our goal. We hope you continue to enjoy using our lenses and we are happy to answer any questions or concerns you may have at [email protected]. Best, Roxanne

Response from Hubble ContactsFeb 14, 2021

Hi Saiswetha, Thank you for taking the time to leave this review and for bringing this to our attention. I’m sorry to hear about your disappointment with us, and I would like to personally assist you with making things right. Let’s get on writing and address this ASAP, we value your business. Please contact us at [email protected] with the subject line "ATTN: Trustpilot" at when convenient. Best, Roxanne