Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

8,157 approved reviews, newest moderated first

Kassandra R.
Mar 10, 2021
I usaually dont do this but,Horrible…
I usaually dont do this but,Horrible contacts and refused to cancel my subscription,company wont even send email notifying you that ur gonna get charged and they charge you at night when u cant call immediately to fix the problem real sneaky of them, they charged me and refuse to give me my money back and wont transfer you to a supervisor. Totally disappointed do not recommend at all would give it 0 stars.
Response from Hubble ContactsMar 10, 2021
Hi Kassandra, Thank you for taking the time to leave this review. I'm sorry to hear that you didn't love our lenses. Also, for the trouble cancelling your subscription and getting a refund. I appreciate you sharing your thoughts about having email notifications. I can understand how that feature would come in useful to you. Unfortunately, it’s not something that’s in our future plans at this time. The majority of our customers use us to manage their subscription online where they have access to skipping orders on their account page and changing the frequency of deliveries. If that changes, we might rethink your suggestion. In the meantime, I’d like to find out more about your interactions with our team, so that we can deliver a better experience next time. Please reach out to my team at [email protected] with the subject line "ATTN: Trustpilot" and we will get back to you ASAP. Hoping to hear from you soon! Best, Roxanne
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Jermaine A.
Mar 6, 2021
I never received them
I never received them
Response from Hubble ContactsMar 7, 2021
Hi Jermaine, Thank you for taking the time to leave this review. I’m so sorry your order hasn’t arrived. We take issues of this nature very seriously, and based on what you have told us, we would like to further investigate this matter. I’ll work on finding a solution right away and be in touch shortly via email. We look forward to hearing from you. Best, Roxanne
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Michael S.
Mar 4, 2021
The contact quality/feel is below par
The contact quality is absolutely average. I most definitely feel them in my eyes and I'm only able to wear them for about eight hours before they start really bothering me. I've definitely had other contact lenses that feel better in my eye. I also never received one shipment of lenses from this company and had a very poor customer service experience with the email CSR. In fact my inquiry was never even acknowledged by them, they did however continue to send me spam emails after taking my money and not sending me lenses. I would not do business with this company again.
Response from Hubble ContactsMar 7, 2021
Hi Michael, Thank you for taking the time to leave this review. We’re sorry to hear you’re not happy with our lenses and on how your shipping concerns have been handled by our rep. I’d like to find out more about your interactions with our team and get to the bottom of this. We can be reached at [email protected] with the subject line "ATTN: Trustpilot" and we will get back to you ASAP! Thank you again for your message, as this will help us improve our services. Kind regards, Roxanne
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EM
Mar 3, 2021
Low quality
Low quality. Need to take them out after just a few hours of use!
Response from Hubble ContactsMar 3, 2021
Hi EM, Thank you for taking the time to leave this review. I'm sorry to hear that you didn't love our lenses. I completely understand that it isn't for everyone. I can see that you have since cancelled your subscription by calling in today. Please feel welcome to reach out to me with any questions you may have at [email protected] and I would be more than happy to help. In the meantime, thank you for your time and for giving us a try. I hope to connect with you again in the near future. Best, Roxanne
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John H.
Mar 1, 2021
Refusing to refund returned order.
Ordered a trial and found the contacts were no good for me. I cancelled the subscription only for them to take the money out anyway. They sent the lenses out and I got in touch and returned them unopened like they said so I could recieve a refund. I am still waiting for this refund now 4 months after. Absolute disgrace that I have gone out my way to return the contacts as agreed and all for nothing.
Response from Hubble ContactsMar 3, 2021
Hi John, Thank you for taking the time to leave this review. I am so sorry to hear that you are not satisfied with our lenses and for the delay in getting your refund. I would like to personally assist you with making things right. Let’s get on a writing and address this ASAP, we value your business. Please contact us at [email protected] with the subject line "ATTN: Trustpilot" when convenient. Hoping to hear from you soon! Best, Roxanne
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Mike T.
Feb 26, 2021
the hubble contacts company is a big…
the hubble contacts company is a big scamming business they will randomly steal large sums of money out your account be careful !
Response from Hubble ContactsMar 2, 2021
Hi, Mike, Thank you for taking the time to leave this review. I am so sorry to hear about your frustrating experience. I'm so sorry to hear that the subscription charge came as a surprise to you, as we try to be as transparent as possible that this is a subscription service by stating it on our web page and upon checkout. We also provided you with access to skipping orders on your online account page and changing the frequency of deliveries. Since Hubble is a subscription-based program, you will be billed and charged automatically each month on the scheduled date until you call to cancel the account. This was stated in our terms and service that you agreed with upon signing up. Please feel free to reach out to [email protected] with the subject line "ATTN: Trust Pilot" with any additional questions or concerns that you have. Best, Cristy
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Rob J.
Feb 24, 2021
Uncomfortable
Have worn Specsavers contacts for 15 years. Got a Hubble trial pack recently just to know whether anything better exists and found that these are far less comfortable to wear than Specsavers daily lenses. Much drier, felt them on my eye all day and couldn't wait to take them out when I got home. Will not be continuing will trial.
Response from Hubble ContactsFeb 24, 2021
Hi Rob, Thank you for taking the time to leave this review. I'm sorry to hear that you didn't get on well with the lenses. I completely understand that it isn't for everyone. In the meantime, you can find the cancellation information that is relevant to where you’re located on our website in the “HELP” section, in the Terms of Service, or by logging into your Hubble account. If you can’t find that, please email [email protected] with the subject line "ATTN: Trustpilot" and they will provide you with the phone number for our cancellation line. I apologize for any inconvenience this may have caused. Best, Roxanne
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Claire C.
Feb 24, 2021
Started off ok SCAM
Started off ok. Now despite cancelling three times still trying to take money out my account! Reporting to my bank now! Bad hubble :(
Response from Hubble ContactsFeb 24, 2021
Hi Claire, Thank you for taking the time to leave this review. I’m really sorry you’re experiencing this problem. I understand how frustrating it must be. I’ll work on finding a solution right away! Please reach out to my team at [email protected] with the subject line "ATTN: Trustpilot" and we will get back to you ASAP! We look forward to hearing from you. Best, Roxanne
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