Hubble ContactsHubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Ingrid
Bad bad bad bad bad bad
Response from Hubble ContactsMar 20, 2021
Hi Ingrid, Thank you for taking the time to leave this review. We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. We will reach out to you personally to discuss a solution to your problem together. Looking forward to hearing back from you. Best, Roxanne
Rachel
They come like clockwork on time every month and I never run out of contacts what a relief! Very affordable and exactly what they say
Response from Hubble ContactsMar 17, 2021
Hi Rachel, Thank you for taking the time to leave this review. I’m happy to hear your deliveries have been arriving on time. We started Hubble so you don't have to choose between your health and your wallet. Our contacts are barely a dollar a day, so you can finally afford to wear fresh lenses. Don’t hesitate to reach out to me or my colleagues at [email protected] if you have any questions. Best, Roxanne
Danielle
I wrote a previous review of my bad experience with Hubble to which they replied requesting I contacted them again. I followed instructions and emailed them again using the subject line they told me to and THEY DIDN'T REPLY. What is the point in replying to reviews if you're not actually looking to solve the issue. I am only becoming more frustrated and have YET to receive my refund for the contacts I returned.
Response from Hubble ContactsMar 17, 2021
Hi Danielle, Thank you for taking the time to leave this review. I’m so sorry for the delay in getting back to you. I understand your frustration. Your email needed and deserved a timely response. We do have one small favor to ask. Could you please resend the email to us. Please make sure you are sending them to [email protected] with the subject line "ATTN: Trustpilot" when convenient. Thank you, Roxanne
Joaquin Diaz M.
El 24 de Febrero dicen que han recibido la solicitud de devolución de las lentillas pedidas a finales de enero. Es de tener mucha cara dura que a más de tres semanas el cliente no tenga aún el dinero en su cuenta. Por si ahora sale algún bien queda de la empresa que revise la incidencia 3166318 y me expliquen en el correo indicado en esa incidencia y aquí de cara al público porque no tengo aún ese pago de vuelta en mi cuenta. No es normal lo que tardáis en todo.
Response from Hubble ContactsMar 22, 2021
Hola Joaquin, Muchas gracias por tu comentario y siento muchísimo saber de tu experiencia con nosotros. Hemos revisado tu incidencia nº3166318. El motivo por el cual tu reembolso se está retrasando es debido a que realizaste la devolución por tu cuenta con la empresa de transportes, en vez de utilizar nuestra etiqueta de devolución, a pesar de que te la enviamos con antelación y te facilitamos toda la información. Esto es una gestión realizada entre tú y la empresa de transportes que se encuentra fuera de nuestro control, motivo por el cual facilitamos la etiqueta de devolución. De este modo siempre podemos ayudarte y la devolución no tiene ningún coste para ti. Si necesitas asistencia o cualquier tipo de ayuda con este caso, siempre puedes escribirnos a [email protected] con asunto “ATT:TrustPilot” y estaremos encantados de poder atenderte. Saludos, Pedro.
Tara
I like that the daily wears are convenient. However, multiple times I've received pairs that really uncomfortable in my eyes and burn despite cleaning them with contact solution prior to wearing. It't not all of them. I've also had multiple pairs immediately rip within a few minute of putting them on. Overall I've had a mostly positive experience. The grand majority are great but I guess when you're receiving such a large volume of conacts every months you get a handful of duds and I no longer can deal with the variability.
Response from Hubble ContactsMar 17, 2021
Hi Tara, Thank you for taking the time to leave this review. I am happy to hear that you have a positive experience with our lenses. Although sorry that you occasionally receive defective ones. We would like to make sure you are in touch with our Quality team. To do this, I’ll be in touch shortly via email. Again, thank you for your feedback! Best, Roxanne
Thomas
I have tried to cancel online and am still getting charged
Response from Hubble ContactsMar 17, 2021
Hi Thomas, Thank you for taking the time to leave this review. I'm so sorry to hear this shipment came as a surprise! It shows that you've adjusted the ship frequency on your account. With this setting enabled, it will automatically push out the next charge date of a subscription if the frequency is adjusted and not cancel the subscription. I can see that you have since cancelled your subscription by emailing in yesterday and information about our returns policy was mentioned in our email. Don’t hesitate to reach out to me or my colleagues at [email protected] if you have any questions. Best, Roxanne
Jennifer
This company and service is above and beyond OUTSTANDING. It is THE BEST service for contacts I have ever had .not only are the prices totally affordable but the contacts are totally comfortable. I LOVE Hubble Forever. I am stocked up for 3 years of contacts right now 😆
Response from Hubble ContactsMar 12, 2021
Hi, Jennifer, Thank you so much for taking the time to leave us this amazing review. We're so happy to have had you on-board for three years and that you're loving the Hubble experience! We’re very grateful for customers like you and hope you stick with us for years to come! ❤️ Best, Cristy
Barbara
Easy to use. Comfortable
Response from Hubble ContactsMar 10, 2021
Hi Barbara, Thank you for taking the time to leave this review. I'm so happy that you are enjoying the ease and comfortability of our lenses. We're lucky to have you. Thanks again for being such a fantastic customer! Cheers, Roxanne
