Hubble ContactsReviews of hubblecontacts.com

Response from Hubble ContactsSep 20, 2021

Bonjour et merci beaucoup d'avoir pris le temps de laisser ce commentaire. Nous sommes désolés d'apprendre votre expérience négative avec notre équipe de support client. Nous serions ravis de vous aider à annuler votre compte ! Veuillez nous contacter avec la ligne d'objet "ATTN: TRUSTPILOT" à [email protected] car nous suivons les règles de confidentialité et ne pouvons pas vous répondre directement via cette plate-forme. En attendant, vous pouvez programmer votre plan de livraison en fonction de vos besoins afin de ne pas recevoir de livraisons non désirées. Visitez votre page client pour annuler vos futures livraisons afin d'éviter les frais indésirables. Nous sommes désolés pour la gêne occasionnée et espérons pouvoir vous aider le plus rapidement possible. N'hésitez pas à nous recontacter pour toute autre question ou commentaire !

Response from Hubble ContactsSep 14, 2021

Hi Beata, Thank you for taking the time to leave this review. We are happy to hear you had a great experience using Hubble Contacts! If you have any concerns in the future, please feel free to send us an email at [email protected]. Thank you for sharing your kind words with us. We look forward to serving you again soon! Best, Carlo

Response from Hubble ContactsSep 14, 2021

Hi Stewart, Thank you for taking the time to leave this review. I'm sorry to hear that you have had some trouble cancelling your subscription. If you have too many contact lenses, we can push your subscription back by skipping up to 6 months. I can help you out with that if you’d like (just let me know!) or you can do it directly from your Hubble account. If you’d still rather cancel your subscription, it’s easy - just send us an email at [email protected] with a subject line “ATTN: Trustpilot” and one of our representatives will get back to you right away. Once again, I sincerely apologize for the inconvenience. All the best, Carlo

Response from Hubble ContactsSep 14, 2021

Hi Sue, Thank you for taking the time to leave this review. I’m happy to hear you're loving the lenses although so sorry that you have had some trouble cancelling your subscription. If you have too many contact lenses, we can push your subscription back by skipping up to 6 months. I can help you out with that if you’d like (just let me know!) or you can do it directly from your Hubble account. If you’d still rather cancel your subscription, it’s easy - just send us an email at [email protected] with a subject line “ATTN: Trustpilot” and one of our representatives will get back to you right away. Once again, I sincerely apologize for the inconvenience. All the best, Carlo

Response from Hubble ContactsSep 10, 2021

Hi, Roseline, Thank you again for sharing such a positive experience. It means the world to us. We are more than happy to know that the contacts are working great with your eyes for a year now and that you're enjoying the delivery options. Remember that we will always be happy to offer high-quality Hubble lenses at an affordable price. We hope to have you for many years to come! Best, Cristy

Response from Hubble ContactsSep 8, 2021

Hi Heather, Thank you for the wonderful review and for taking the time to share your feedback with Hubble Contacts! We work hard to make Hubble the best it can be, so we're glad to hear that it's working well for you. Let us know if there's anything else we can do for you in the future, just send us an email at [email protected] and we'll surely get back to you right away. Best, Carlo

Response from Hubble ContactsSep 9, 2021

Hi, Juaji, Thank you for taking the time to leave this review. It sounds like this has been a frustrating experience, and I apologize for that. I am just confused with the numbers you've mentioned which are $139.98 and $69.99 which we do not have that kind of charges here in Hubble. Since you are from the US we only have a $39 per subscription charge. It looks like you are referring to our sister company but I'd love to further investigate this for you. Please send us an email to [email protected] with the subject line "ATTN: Trust Pilot" --I will be happy to offer assistance. Thank you! Best, Cristy

Response from Hubble ContactsSep 5, 2021

Hi Josh, we are truly sorry to hear about this. All lenses are brand specific and doesn't work for everybody, it must match with your prescription when you order to avoid any issues like this. We totally understand the feedback since our eyes are very important and we only wanted to use products that would work best. Again I am truly sorry that we are not the best brand for you but if there's anything I can do to help please reach out to my team at [email protected] with the subject line "ATTN: TrustPilot" and we'll be glad to help. Thank you!