Hubble ContactsHubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Katheee
Buenos días, quería darme de baja antes de que me vuelvan a cobrar pero no hay manera de que me respondan al correo, tenes otro tipo de solución?
Response from Hubble ContactsOct 28, 2021
Hola Katheee, ¿Nos has escrito a [email protected]? No tenemos ningún email pendiente en estos momentos :( Por favor, escríbenos un email a [email protected] con asunto "ATT: TrustPilot" y te ayudaremos enseguida a solucionar cualquier cosa que necesites. Un saludo, Pedro.
Florian E.
Ich bin über Instagram auf Hubble aufmerksam geworden. Bei einer Probebox für knapp 3,- EUR macht man ja erstmal nix verkehrt. Nervig ist, dass man mit der Bestellung der Probe(!)-Box direkt ein Abo abschließt. Hab es direkt per Mail wieder gekündigt. Woher soll ich denn vor Erhalt meiner Probe-Box wissen, ob ich die Linsen jetzt regelmäßig haben möchte? Erschließt sich mir nicht. Die Sache verlief allerdings, entgegen vieler Erfahrungen, die ich gelesen hatte, reibungslos und schnell. Ein Abo sollte allerdings auf freiwilliger Basis abschließbar sein, NACHDEM man die Probe-Box getestet hat, es sollte nicht von vornherein erstmal jeder Person auferlegt werden. Die Box kam nach ein paar Tagen an, das Design der Verpackung sieht extrem ansprechend aus, ebenso ist ein Handzettel dabei, der ein paar Infos bereithält - sehr schick. Naja, und dann kommen die Linsen... Ich habe bereits mehrere Linsen getestet, aber mit keinen war ich unzufriedener als mit denen von Hubble. Das Material wird schnell trocken, beim Einsetzen klappen mir die Linsen ständig um, ohne jemals überhaupt erkennen zu können, ob sie aktuell richtig oder falsch herum sind, zudem sind mir einige gerissen. Ich dachte, dass ich mich nach den ersten paar Tagen vielleicht erst daran gewöhnen müsste, aber es hat sich auch nach mehr als 10 Tagen nichts geändert. Für mehr Tage haben die 2x15 Linsen nicht gereicht, weil eben einige gerissen (und damit natürlich unbrauchbar) waren. Zudem brauchte ich stets länger beim Einsetzen, das kann allerdings auch an der fehlenden Gewohnheit liegen. Sind die Linsen einmal drin, funktioniert alles soweit gut. Da kann ich jetzt nichts negatives sagen. Ich hab allerdings auch gelesen, dass das Material ein eher veraltetes sein soll, welches wenig Sauerstoff durchlässt. Ob das so ist, darüber weiß ich zu wenig. Meine Augen fühlen sich am Ende des Tages nicht müder an, als mit anderen Linsen drin. Mein Fazit ist: Ich bleibe definitiv kein Hubble-Nutzer, da überwiegen einfach die Nachteile. Auch in diesem Preissegment gibt es weitaus bessere Linsen. Und wenn man bedenkt, dass dann noch einige beim Einsetzen reißen und eben dann direkt unbrauchbar sind, haut auch der "1 EUR pro Tag für deine Linsen"-Slogan nicht hin. Einen Versuch wars wert, aber am Ende kann ich nur sagen: Leider nö.
Response from Hubble ContactsNov 1, 2021
Hi Florian! Vielen lieben Dank, dass du dir Zeit genommen hast um ein Feedback zu schreiben. Es tut uns sehr Leid, dass einige deiner Linsen beim Einsetzen zerrissen sind. Sollest du dies weiterhin mit unserem Kundenservice absprechen wollen, dann schreib uns einfach kurz eine Email an [email protected] mit dem Betreff "ATT Trustpilot" - wir helfen dir dort gerne weiter.
A B.
How do I get a refund for unwanted contacts subscription???? That shoulve been a choice before you guys charge and ship at ur own will. A mess of a company.
Response from Hubble ContactsOct 27, 2021
Hi, A Begum, Thank you for taking the time to leave this review. I’m sorry to hear the subscription charge came as a surprise to you, as we try to make this clear throughout the ordering process. The first order contains two weeks of lenses free, for the price of shipping! After that, you’ll receive 30 pairs of daily lenses each month. You can log into your Hubble account to view and edit your delivery schedule. Please send us an email to [email protected] with the subject line "ATTN: Trustpilot" to further check your account and explain about our Return/Refund policy. Thank you! Best, Cristy
Suzyandmonkey
You would think setting up a trial for something as personal as contact lenses that they would contact you to find out if they are working out for you before deciding to continue. Nope They set a subscription up regardless of that and charge you ofcourse. When you advise that you didn’t want this they say to return the lenses, however don’t make the mistake of opening the outer box because then you can’t return them for a refund. Just don’t bother with them. Uncomfortable anyway, should have read all these reviews first…you live you learn.
Response from Hubble ContactsOct 27, 2021
Hi, Suzyandmonkey, Thank you for taking the time to leave this review. I'm so sorry to hear that the lenses are not satisfactory and you are unaware of how our subscription service. Our website states clearly that this is a subscription program before, during, and after the ordering process. It's posted on our website, in our Terms, and in the customer's HUBBLE account, as well as in post-order email communication. Moreover, our Return/Refund policy is also stated on our website. We want to further investigate your concern, please email us at [email protected] with the subject line "ATTN: Trustpilot". Thanks! Best, Cristy
Pablo B.
No dispone de envio trimestral, el máximo son 2 meses y no uso lentillas cada día. Tendré que cancelar pronto las suscripción, a menos que se cree una opción de pedir cada 3 meses.
Response from Hubble ContactsOct 25, 2021
Hola Pablo, Muchas gracias por tu comentario y sentimos el problema para adaptar la frecuencia de los envíos. Sin embargo, ¡sí tenemos la opción de programar envíos de forma trimestral! :) Por favor, escríbenos a [email protected] y te lo modificamos enseguida. Un saludo, Pedro.
Chris P.
A terrible product, terrible service, and they make it very hard to cancel. I ended up having to pay for months or unneeded lenses before I managed to cancel it. I also initially signed up for a small trial set. They put me on the full monthly subscription immediately snd never sent the trial kit. Between the fact that I found the contacts very uncomfortable and info I found online about cheap and shady materials being used I ended up throwing away the lenses I have.
Response from Hubble ContactsOct 27, 2021
HI, Chris, Thank you for taking the time to leave this review. It sounds like this has been a frustrating experience, and I apologize that the contacts doesn’t work for you, have had some trouble cancelling your subscription and the shipment came as a surprise. After your first trial shipment of contact lenses, Hubble does become a subscription service if you don't decide to cancel - we make this information available on our website and during the sign-up process. The upcoming charge schedule is posted in the customer's HUBBLE account, as well as information for how to edit or skip orders in the schedule. Our orders are part of a subscription program, so we are prepared to be processed immediately after the charge is cleared. We are physically unable to cancel or pull back an order once it has been charged. The monthly charge is authorized when you place the first order, and can be adjusted at the request of the customer, and can be canceled via a simple email or phone call with our customer service team during our business hours, as stated on our site. I'd like to find out more about what happened. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP. Best, Cristy
Jade Y.
Ordered 1.oo trial. Charged me for the full sub 2 days later then said I had an active subscription and had 2 going when I haven't used their contacts in a year. Declined to follow their refund policy.
Response from Hubble ContactsOct 22, 2021
Hi, Jade, Thank you for taking the time to leave this review. I'm so sorry to hear this shipment came as a surprise! After your first trial shipment of contact lenses, Hubble does become a subscription service if you don't decide to cancel - we make this information available on our website and during the sign-up process. The upcoming charge schedule is posted in the customer's HUBBLE account, as well as information for how to edit or skip orders in the schedule. Our orders are part of a subscription program, so we are prepared to be processed immediately after the charge is cleared. We are physically unable to cancel or pull back an order once it has been charged. The monthly charge is authorized when you place the first order, and can be adjusted at the request of the customer, and can be canceled via a simple email or phone call with our customer service team during our business hours, as stated on our site. Please email us at [email protected] with the subject line "ATTN: Trustpilot" so we can investigate further. Thanks! Best, Cristy
Greg
Wish they would make it easier to cancel...no one ever answers the phones. So I ordered another credit card and won't be updating my account info
Response from Hubble ContactsOct 22, 2021
Hi, Greg, Thank you for taking the time to leave this review. I’m sorry to hear that you have had some trouble cancelling your subscription. I’d love to help you out with this! Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP. Best, Cristy
