Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

8,157 approved reviews, newest moderated first

Derek H.
Oct 22, 2021
Simple n easy
Simple n easy
Response from Hubble ContactsOct 22, 2021
Hi, Derek, Thank you for taking the time to leave this review. I am glad to hear you're enjoying the convenience of our service. :) Best, Cristy
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Floreen G.
Oct 22, 2021
Enjoy getting my contacts mailed
Enjoy getting my contacts mailed. Never have to worry about running out.
Response from Hubble ContactsOct 22, 2021
Hi, Floreen, Thank you for taking the time to leave this review. It's wonderful to hear that the subscription delivery system is working out so well for you, as picking up lenses from your optometrist can be a hassle! We're so glad to have you onboard :) Best, Cristy
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D W.
Oct 21, 2021
Awesome experience!
Awesome experience!
Response from Hubble ContactsOct 22, 2021
Hi, D, Thank you for taking the time to leave this review. So glad you have an awesome Hubble experience! It's great to have you on board! :) Best, Cristy
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Lori C.
Oct 21, 2021
Great prices
Great prices Not always easy to talk to anyone
Response from Hubble ContactsOct 22, 2021
Hi, Lori, Thank you for taking the time to leave this review. Glad to hear you're enjoying our affordable price and so sorry to hear that you have a hard time contacting our support team. Please feel free to reach out to us via call at 1-844-334-1640‬ between 9AM and 5PM EST, Monday through Friday, or 1PM to 5PM EST, Saturdays excluding federal holidays or you may send us an email to [email protected] with the subject line "ATTN: TrustPilot" with any additional questions or concerns that you have. Best, Cristy
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Kasey S.
Oct 20, 2021
Horrible customer service
I was a Hubble member for the last 2 years, but recently when I uploaded my new prescription they rejected it since it didn’t specify Hubble contacts were prescribed. When I reached out to customer service they were little to no help and since they outsource their customer service in the Philippines you don’t have a phone number you can call. After back and forth she stated they would call and verify Hubble as an alternate lenses with my optometrist but after 5 days with no update I reached out again and was told it was rejected for the same reason that they weren’t specified and continued to push to have me use a “sister” company, cancelled my subscription and I’m pending a refund for a charge on the 3rd.. My dr never received a verification call from them either. Bummed to see it go this way since I’ve had a decent relationship with them over the last few years.
Response from Hubble ContactsOct 21, 2021
Hi Kasey, Hope all is well! Thank you for taking the time to leave us a review. We are truly sorry to hear about this, we totally understand the frustration since contact lenses are very essential and not receiving it on a timely manner due to a cancellation that you did not expect is really an inconvenience. We sincerely apologize about the experience, and as customer, especially a long time one, we value your feedback so we really wanted to see what we can do to help. For us to further check what happened and come up with the best resolution, please reach out to my team at [email protected] with the subject line "ATTN: Trustpilot" and we'll see what we can do on this. Sincerely, Cynthia
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Elena
Oct 20, 2021
He estoy intentando suscribir me y…
He estoy intentando suscribir me y recibir las lentillas para probar las y me es imposible
Response from Hubble ContactsOct 25, 2021
Hola Elena, Sentimos mucho saber del problema para realizar tu primer pedido. Por favor, escribe a nuestro equipo de atención al cliente en [email protected] para que puedan ayudarte a solucionar este problema. Un saludo, Pedro.
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Daisy F.
Oct 19, 2021
I can’t seem to connect to my account
I can’t seem to connect to my account; there’s an error. I’d like to hold my subscription because I’m seeing my optometrist to change my prescription. Please advise.
Response from Hubble ContactsOct 20, 2021
Hi, Daisy, Thank you for taking the time to leave this review. I am so sorry to hear if you have had some trouble logging in to your account. I’d love to help you out with this! Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP. Best, Cristy
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Mary B.
Oct 16, 2021
The price is awesome but I have to…
The price is awesome but I have to throw away about 1/3 of my subscription every time bc they irritate my eye
Response from Hubble ContactsOct 19, 2021
Hi, Mary, Thank you for taking the time to leave this review. I’m sorry to hear about your experience with our lenses that you have to throw away about 1/3 of your subscription lenses. . I have attempted to look into this for you; but we do not have sufficient information to find your account, if you may please send us an email to [email protected] with the subject line "ATTN: Trust Pilot" --we're happy to offer assistance! Best, Cristy
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