Hubble ContactsReviews of hubblecontacts.com

3.48,157 reviews
Vision & Hearing

Hubble Contacts

About Hubble Contacts

Hubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.

Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: hubblecontacts.com
Website: hubblecontacts.com
Category: Vision & Hearing
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 61% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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About Hubble Contacts

Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: hubblecontacts.com
Website: hubblecontacts.com
Category: Vision & Hearing
Listed on Five Star Index: 2026

Josen O.

Jan 12, 2022

Refund Issue

I moved to a different state and hubble has been sending my contacts to the wrong address. I had contacted Hubble directly and asked for a refund as I am no longer living at that house and I am not satisfied They disconnected my call TWICE. I read over the Terms and Service on the hubble website and it states: "You may return your Hubble contacts for any reason up to 15 days after you receive them for a full refund of the product cost (i.e., excluding shipping and handling costs), less a $7.00 restocking fee, so long as the outer shipping box is unopened. You must email into __________ to get a unique return shipping label before you return your package. Refunds for returned packages will not be accepted without this label. Unfortunately, we cannot accept returns if the outer shipping box has been opened, because we cannot guarantee that the lenses haven’t been tampered with. If your prescription changes, after you let us know your new Hubble prescription, we’re happy to send you contacts that satisfy your new prescription. Just ship the old ones back to us in the original unopened outer packaging. Finally, please let us know if you have received any lenses that don’t feel right and we’ll be more than happy to take care of you." They have not addressed my issue and I am extremely unsatisfied.

Response from Hubble ContactsJan 13, 2022

Hi Josen, Hope all is well! Thank you for taking the time to write us a review and for getting our attention on this issue. We are truly sorry to hear about what happened especially what you've mentioned about getting disconnected when you reached out to us as we don't tolerate things like that in Hubble. We cater to all our customer's concerns, whether we'll be able to provide the request nor solve the problem or not, we definitely don't disconnect calls. We would like to investigate what happened and surely we will do our best to assist you and provide resolutions that's favorable to you. For us to help you further, please send us an email at [email protected] with the subject line "ATTN: Trustpilot" and we'll investigate what happened. Sincerely, Cynthia