Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

8,157 approved reviews, newest moderated first

graciela G.
Jan 28, 2022
There is no contact person to talk to…
There is no contact person to talk to it seems like a ghost company. I needed to update my card info for payment and had to do all the process again just to update it.
Response from Hubble ContactsJan 31, 2022
Hi Graciella, Hope all is well! And thank you for taking the time to leave us a review. We are truly sorry to hear about the experience as we made it very easy to contact us on different platforms. We have chats, phones, emails, and all social media platforms available for any inquiries. We definitely don't want our customers to feel this way, if you need help and how to go through the process of updating your card information, please send us an email at [email protected] with the subject line "ATTN: Trustpilot" and we'll walk you through. Sincerely, Cynthia
Report
Sharron W.
Jan 27, 2022
£1 hubble contact lense offer
I thought I'd try hubble contact lenses so paid the £1 for a couple of weeks offer. Without knowing I think I've been subscribed for monthly ordering. This is outrageous...it wasn't made clear and I've tried to fill the cancellation form out but it won't let me!!! Therefore this review is to hopefully get their attention as emails haven't been answered. Not happy!!!
Response from Hubble ContactsJan 31, 2022
Hi Sharron, Good day, and thank you for taking the time to leave us a review. We are so sorry to hear about this, we certainly can help you with cancellation as we made it very easy to cancel anytime. We understand that you might not be aware that we are a subscription service but we had this information available on our site, upon check out and on the email sent on your first order. For us to help you further, please send us an email at [email protected] with the subject line "ATTN: Trustpilot" and we'll be happy to check this for you. Sincerely, Cynthia
Report
Youssef Mouhou O.
Jan 24, 2022
Buenas experiencia entrega a tiempo
Buenas experiencia entrega a tiempo
Response from Hubble ContactsJan 26, 2022
¡Muchas gracias por tu reseña! Nos alegra saber de tu experiencia :)
Report
Eromosare A.
Jan 24, 2022
Quality contacts
Quality contacts! I was skeptical at first and I had been hearing about Hubble a long time, and I decided to give it a try and thankfully I don’t regret a single thing. It’s so painless with the autopay and it arrives like clockwork every time. Great service and product.
Response from Hubble ContactsJan 25, 2022
Hi Eromosare, Good day! Thank you so much for the lovely review you had for us. We are so grateful for your feedback and we are indeed so happy that one of our customer is so happy with the service as well as the product. You can count on us that we'll continue to provide the best service and products we can offer. If there's anything we can do to help, please don't hesitate to reach out. All the best, Cynthia
Report
Skylar K.
Jan 22, 2022
Overall
Overall, the contacts are okay but for someone with sensitive eyes I can’t wear them. My eyes get too irritated. Probably works for someone who doesn’t have sensitive eyes though. On the other hand, I was charged for two subscriptions that I cancelled and was told they couldn’t refund my money. So I paid $84 for contacts I can’t even wear. They say this is due to them already shipping them out and using a third part company but I contacted them WITHIN AN HOUR of being charged once I checked my bank account and saw it. Yet they were “already shipped out” and “couldn’t refund my money”. But when I did the $1 subscription a while back and my dr didn’t approve it, they refunded me the $1 that was already processed in my account. Guess it’s a different story when it’s $84 vs $1 🤷‍♀️ Mind you again, these were charges for subscriptions that I was told were cancelled. Poor customer service.
Response from Hubble ContactsJan 25, 2022
Hi Skylar, Hope all is well and thank you for taking the time to leave us a review. We are so sorry to hear about the experience. When we cancelled the subscription, we make sure that no charges will be processed moving forward so we are so sorry to hear about your issue. We would like to check what happened and so we can correct what had happened. For us to help you further, please send us an email at [email protected] with the subject line "ATTN: Trustpilot" and we'll be happy to check this for you. Sincerely, Cynthia
Report
Diana Q.
Jan 20, 2022
LOVE THESE CONTACTS!
I ABSOLUTELY LOVE THESE CONTACTS! I'VE HAD INTERACTIONS WITH 2 CUSTOMER SERVICE AGENTS AND BOTH WERE FRIENDLY, HELPFUL AND VERY COURTEOUS.
Response from Hubble ContactsJan 21, 2022
Hi Diana, Thank you for writing us such an awesome review. So grateful for your feedback and so happy that you had a very good customer experience with us because we certainly value all the customers we have and would love them to experience the best we can offer. We hope that you'll continue to love our lenses and stay with us for the years to come. Please don't hesitate to get in touch if there's anything we can help. Sincerely, Cynthia
Report
Liz A.
Jan 19, 2022
Contacts rip easy!
Contacts rip easy!
Response from Hubble ContactsJan 21, 2022
Hi Liz, Good day! Thank you for taking the time to leave us a review. We are so sorry to hear that you did not find our lenses of the best quality. We would like to ask you a few more questions regarding the experience so we can assess if this is just for a certain batch that you received and we definitely would like to help you on this. For us to help you further, please send us an email at [email protected] with the subject line "ATTN: Trustpilot" and we'll be happy to check this for you. Sincerely, Cynthia
Report
Alex V.
Jan 19, 2022
It won’t let me change my adress
It won’t let me change my adress
Response from Hubble ContactsJan 21, 2022
Hi Alex, Thank you for taking the time to leave us a review. We are sorry to hear that you had a hard time updating your address. We are happy to assist you on this matter, we would like to know further what causes the issue, in order to do that, please send us an email at [email protected] with the subject line "ATTN: Trustpilot" and we'll be happy to check this for you. Sincerely, Cynthia
Report