Hubble ContactsReviews of hubblecontacts.com

Response from Hubble ContactsFeb 9, 2022

Hi Alexandra, Hope all is well! Thank you for leaving us a review and for getting our attention towards this concern. We definitely don't want our customers to have a hard time cancelling especially if the lenses are not working for them. We would like to check what happened and definitely assist you with cancellation. Please send us an email at [email protected] with the subject line "ATTN: Trustpilot" and we'll help you right away. All the best, Cynthia

Response from Hubble ContactsFeb 9, 2022

Hi Josh, Good day, and thank you for taking the time to leave us a review. We are so sorry to hear that you had a hard time cancelling your account as we made it very easy to cancel, we have phones, chat, emails, and social media to process the cancellation request. We do apologize if you were on hold for a long time when you called us, this is very helpful feedback towards improving our phone line services. Even if you are no longer a customer, if you ever need further assistance, feel free to get in touch so we can help right away. All the best, Cynthia

Response from Hubble ContactsFeb 9, 2022

Hi Alan, Thank you for taking the time to leave us a very honest review. We truly appreciate your loyalty towards Hubble for the longest time, and even if you decided to part ways with us, we will be forever grateful for the trust you gave with the Hubble brand. I would like to sincerely apologize if we caused you a very great deal of inconvenience when we are not able to deliver the lenses on time. We used a third-party courier on delivering lenses and sometimes there are things that are out of our hands but we definitely take responsibility for this. Contact lenses are very important and we definitely know that this must be delivered on time, our shipping is one thing that definitely needs improvement. Regarding the lenses, we are doing our best to produce not just affordable but quality lenses, but if there are bad batches or any type of quality concern, feel free to reach out to us so we can replace them right away. We respect the decision of your wife going in a different direction but we hope that you could come back in the future and we can assure you that we'll do better for all our customers. Again, thank you so much for the very insightful feedback. Sincerely, Cynthia

Response from Hubble ContactsFeb 9, 2022

Hi Andrew, Thank you for leaving us a review and for sharing your honest experience with us. We would like to check what had happened to this so we could pinpoint the areas that we need to improve in our company. We would appreciate it if you could send us an email at subject line "ATTN: Trustpilot" with your information so we can check what caused this issue. Thank you so much! Sincerely, Cynthia

Response from Hubble ContactsFeb 7, 2022

Hi Sarah, Good day, and thank you for taking the time to write us such a wonderful review. We appreciate such good words about our lenses, we hope that you'll continue to patronize us and we can assure you that we'll do our best to provide you with these super comfortable lenses that you love. If you need anything, feel free to get in touch. All the best, Cynthia

Response from Hubble ContactsFeb 7, 2022

Hi Amir, Hope all is well! Thank you for leaving us a review and for getting our attention to your issue. We are sad that our lenses did not work out for you but I am definitely more sad about the fact that you are having such a hard time cancelling your account. We made cancellation very accessible for customers because we value the fact that not all are happy with wearing lenses or the brand in general since lenses are all brand specific. We would like to help you with this and definitely help with cancellation, for us to help, please send us an email at [email protected] with the subject line "ATTN: Trustpilot" and we'll proceed with your request right away. Sincerely, Cynthia

Response from Hubble ContactsFeb 7, 2022

Hi Alycia, Thank you for taking the time to leave us such wonderful feedback! We truly aim to provide quality yet affordable lenses to customers with all the convenience of this being delivered through your doorstep. We are thankful that you are happy with how the Hubble brand works, and we'll strive more for better products and services. Sincerely, Cynthia

Response from Hubble ContactsJan 31, 2022

¡Gracias por tu comentario! :)