HSN, Inc.Reviews of hsn.com

I wish I would've seen all these reviews before I made my purchase. I've been duped as well when it came to returns. Took almost three weeks and a call from me to get my return, and then when it came to shipping costs -- here's the kicker, it apparently cost more for them to ship it to me and then to send it back -- and they charged me more for those shipping charges. I mean, I went back and forth with this lady on a chat for a long time and she tried to tell me that it was all legitimate. I asked her if my package shipped to France before it got to me. And the fact that, as she put it, we don't charge you shipping to return it, but we do take the shipping from when we sent it to you out of your refund," how does that make any sense when I'm given the option of spending my own money to send it back? What a joke HSN. DO NOT -- I REPEAT -- DO NOT SHOP HERE. It's a scam -- 100%.

Terrible shopping experience. Never able to place order, despite 4 attempts. Each time I got: “something went wrong. Your card was declined. Review your card number and CVV number are correct”. C.C. Number was correct - NO PLACE TO REVIEW / VERIFY CVV #. WTF??? If this is causing the error, geniuses at HSN, at least give customers the opportunity to fix it!!!

A Google search found a stock pot I wanted and their site offered a $10 off first order coupon. Got it all set up...and nope. MY purchase wasn't eligible for the $10 off. Since then, I have been deluged daily with their email advertisements. I have tried REPEATEDLY to unsubscribe...and still they come. I wonder whether the $10-not-off coupon was just to get my email address--but you have to wonder why they think pissing me off will inspire me to buy anything from them--at this point, I wouldn't take anything FREE from them. I just want them to leave me alone. Be careful giving them your email address.

It has been "2" weeks since I sent back to HSN a Return on 1/13/25. They have all kinds of excuses for not processing the return. HSN likes to sell; but they do not like to expediently process returns. Do Not Buy from HSN.

The price was OK. They were very slow to actually ship the product, 4 days. What I hate the most is that I cannot seem to unsubscribe from the barrage of emails! Have even contacted hsn help desk twice (each time they stated my email was removed) to no avail. I will NEVER order from HSN again, ever!

I received a gift from a friend who bought a Pilates exercise machine. We received the package but being that both myself and my wife are in our seventies and thus we could not use this equipment as it is flat on the floor and it was awkward to use. I boxed it back up and informed our friend that she needed to send it back. Now we always use Amazon and have never had a problem with returns.HSN is telling her that unless the equipment is damaged she has to pay for shipping to return it. The weight is 45lbs and will cost her at least 60.00 dollars or more. She has called numerous times and always was told she had to pay to ship it back. I myself have never used HSN and after this I never will and will let my friends and family know stay away from this company if you look at the reviews they are terrible.

I bought an iced coffee/iced tea maker as a gift for Christmas. It turned out to not be what I expected because I thought it would also be able to make hot drinks easily. I found a more suitable replacement at Big Lots and gave that one as the gift. I contacted customer service to ask how to make a return. HSN makes it sound easy on their website. In reality, it’s such a hassle to return something. There was no shipping label provided. The customer service rep told me I would have to create my own label and that I should get insurance when I ship it back. This means I’m expected to pay for shipping and insurance to send it back. I also had to ask for a mailing slip to put in the box; it should be provided automatically when you request a return so they know who sent back the product. It just seemed so sketchy and like too much of a hassle so now I’m stuck with the product.

The package was shipped to the wrong city, and customer service told me to wait for the package even though it was shipped to the incorrect address. No confirmation for a refund could be provided, according to the representative.