HSN, Inc.Reviews of hsn.com

Recently purchased a Bissell AeroSlim Cordless handheld Vacuum which was defective. After, speaking with an HSN representative, I followed all the instructions for return using their prepaid label. Received a drop-off receipt from UPS. HSN still charged me because they said they never received the item and would not give me a refund back to my credit card. I am so furious and told them, that I will never shop with them again and their representatives Kathy and her manager Janise are absolutely useless. UPS store told me that it is up to HSN to put in a claim not me because it was a prepaid label. My credit card company took all the information and ended up giving me the credit. They do not even deserve the one star.

returns take forever to get refunded, then you have to pay return shipping, Way, Way overpriced. Customer svc is terrible

Returned a defective steam mop with their prepaid label that took me 3 months and 20 plus calls to get. Took to UPS dropped off got a $40.00 credit for 1st payment and taxes looked at my credit card 2 months later still billing monthly payments? Called customer service terrible service said don’t show they received? I saw I got credit for 1st billing through receipt away. I asked if you didn’t receive why was credit issued said for my trouble refused to stop billing. Have 2 steam mop paid for 2 horrible company customer service is the worse.

They are deceitful also in their statements they send you. It will say your balance is .... You pay that amount then next month they find time to send you a past due, but not that it will be coming due, so you're not past due. And since you paid the balance on your last statement you believe you paid your balance in full. However they don't manage to put on there there will be another balance due the next month due. So they charge you late fee after late fee just like they won't give you credit that's how they make their money!

Returned item for credit. Seems that only part was credited. Was not informed of this either by mail or text. Then received a bill for over 140 dollars. From small amount to 140.00 amount. I tried speaking to them on this, while operators were nice enough, when I asked to speak to manager, she was SO rude. Explaining my case, she just didn't care, just about the monies. Never having this type of treatment from HSN before I was very surprised. So, getting upset, I said I was not going to pay. After calming down, I am going to pay though still feel I was wronged. My account is, will be closed. Never ever again shop with HSN!

HSN and QVC have gone from selling quality, high rated products to just hyping any product they can. To keep prices down and make you feel you're getting a deal they sell poor quality products. The TV hosts outright lie about products and do it smiling at you, they have become less than used car salesmen. If they sell a quality product they charge you the same or more money that you can get on the open market. Currently they should be boycotted. If not, be ready for disappointment. This review is written from experiences over time.

Bought an origami cart as I have so many shelves, carts etc. These are such a great brand, Did not measure my previous cart and ordered 2 more carts- Imagine my disappointment when the new carts were 2/3s the size of my old cart - What a disappointment!!

HSN is horrible to get a refund from. I purchased a ring camera for 80 & returned it unopened. Went to the PO to return & misplaced my tracking number. They say they never received it. Which is total bs . I find it hard to believe in the digital world they have no record of my return. This how they rip off the consumer