Half Price BooksReviews of hpb.com

I ordered a book online and it was shipped via US postal service. I checked the tracking number provided in the order details and it stated the item was delivered. However, I did not receive the book. I contacted HPB customer service via email and they said that the item was received and they have proof of it and that I needed to check with neighbors if they have it. Or to call US postal service. I am not going to do that. It’s HPB to have a policy on how to deal with these issues. So, it seems their policy is to say thank you for the money and we are sorry you did not get the item. What a poor customer service policy!

I ordered a book for one of my college classes. I ordered it on 8/28 and received it today Sep 2. I paid to receive it 2-6 business days. I only spent 12 dollars for it and at Walmart it’s 40. I recommend!

I will not sell my books to them again. They give you nothing for books they will sell with a huge mark up. I'd rather take my books to Goodwill or any other thrift shop for donation, It is not worth the effort,time and gas to go to Half Price Books anymore.

Went to the warehouse sale in Westchester Ohio. What a disappointment. The last one we attended was at the conference center in Sharonville. This was nothing close to that two little rooms and so many people you couldn't even look at anything.

Ordered a 21 CD program with workbook, three separate guides, clamshell case and other materials. What I got was the workbook alone, worth about $5 on the open market, when I paid $200 via Amazon. What A TOTAL RIPOFF. WHO MISSES THE FACT THAT IF YOU'RE SELLING A PROGRAM WITH 21 CDS THAT YOU ACTUALLY HAVE TO DELIVER THEM??? TOTAL BAIT AND SWITCH, OR JUST UTTER STUPIDITY BY THIS SO-CALLED BOOKSELLER. THE WORST.

I went to Half Price Books, found a book I wanted and checked out. I am unable to drive, I travel by bus and I had other stops to make and didn't want to carry the book around in the open so I asked for a bag. I was told they didn't give bags anymore, but they'd sell me one for $1.99.This is a company which did over $250 million in sales last year and they're too cheap to give their customers a .05 cent bag? I refuse to do business with any company that rips off their customers like that, so I asked for a refund. They asked me for a phone number. I have worked in retail for over 40 years and I know a phone number is not needed for a refund and said so. I was told "We can't issue a refund without a phone number." I left and when I got home filed a complaint with the BBB. They responded admitting that they do have bags they can give customers and that they can issue a refund without a phone number, do I was lied to twice. Then they turned around and lied to me again by saying they don't keep the information needed to issue refunds on file. again, over 40 years retail experience and I have never seen a POS system that didn't keep that info on file. Besides, they had the receipt, I left it, all they would have had to do is void the sale.

I am done with HPB. Today I went to the Northwest Hwy store to sell books. I was told I could not take a cart to unload the car before I got into line to be waited on. Once I had the attendant and the cart, I unloaded and was told it would be an hour and a half wait and I had to physically be in the store for the entire time. When my name was called, I went to go collect my money and was told I had to go to the back of the line again. When I expressed surprise, since that has never been the case before, I was rudely told by the attendant that they had no intention of sweeping all the other customers aside for my benefit. I had four boxes, half of which were hardbacks and was given only $12. You're making a fortune off people like me. When did you decide we were scum to be picked clean and verbally abused and treated like cattle?

Place is a ripoff to the highest degree. Took a massive amount of dvds and blue ray dvds only to get 27 measily dollars. Looked at how much they sell their dvds for which was 5 bucks on up. Don't take your stuff there. You will be disappointed for sure. Then when I went to get paid the dude doesn't even have a 20 dollar bill in the cash register drawer. He gives me 5 dollar bills for change. Just stressed me out all and all. I super hate the place. Bunch thieves. Seriously Don't go there. They will rip you. customer service with no smile.