Shalma M.
Great Customer Service
I couldn't be happier with how quickly and kindly my issues have been handled by Half-Price Books' customer service team. They have always been polite, knowledgeable, prompt, and empathetic. Thank you so much!
Half Price Books, Records, Magazines, Incorporated is the largest family-owned chain of new and used bookstores in the United States.
Half Price Books (hpb.com) has 96 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Books & Magazines · Coppell, Texas
Excellent

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Excellent

Books & Magazines · North Richland Hills, Texas
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Books & Magazines · The Woodlands, Texas
Excellent
Showing 7 reviews with 5 stars · Clear filters
Shalma M.
I couldn't be happier with how quickly and kindly my issues have been handled by Half-Price Books' customer service team. They have always been polite, knowledgeable, prompt, and empathetic. Thank you so much!
Melanie M.
I ordered a book for one of my college classes. I ordered it on 8/28 and received it today Sep 2. I paid to receive it 2-6 business days. I only spent 12 dollars for it and at Walmart it’s 40. I recommend!
Deshawna C.
I called 5/6/23 to verify that item was in stock...I was told that it was....Item was slated to be received between 5/12-5/29 I received item on 5/15/23. NO COMPLAINTS HERE ...just 5 stars ***** This is not a paid review lol
Andy R.
Have ordered at least 30 books through the website and have never had a problem. The prices are usually much lower than you see on other sites. Two or three books took maybe a little longer than I would have liked to arrive but for the price they were worth it. The website sells through their network of stores too so it's kind of neat ordering 5 books and getting them from all over the country.
KevinB
Always a great order. I often order from various HBP on Amazon and sometimes HPB.com and the condition of the books is always accurate, and often better than how they say. Always great condition books and they ship fast. Great company!
Sandra M.
I love this store! Actually the one I go to is an outlet and it is incredible. No, I don't get all the latest releases, but my husband and i get many books at an incredibly low price. The books are always in great shape and cheap, cheap, cheap. We travel a lot and enjoy taking "real" books with us. Since they are so cheap, we just leave them for the next person or donate them when we get home. Keep up the great store, HPB!!
Ashton M.
I've bought books from hpb.com for all of undergraduate and grad school and have always appreciated them. This week especially, I had ordered a book that never came so I reached out to hpb, they refunded me and said it must have gotten lost. Well it arrived unexpectedly a week later and I let them know and offered to re-pay for it, and they declined the pay, and said I never should have had to wait that long. This company is solid in customer service. I appreciated them before, but they have a lifelong customer in me now.