Half Price BooksReviews of hpb.com

Zero Stars if possible. The Dallas , Tx, ast. mgr. ( Brian) was of no use whatsever. The question presented to him was, "Where's my order ? " The tracking showed the two products coming from different stores and initally being picked up by DHL Delivery and supposedly handed off to the USPS when it gets close to my home. 12 days to go 500 miles is absurd; whereby the ast. mgr. said, "Not my problem, I"m just a flunkie in a book store; next time pay for better delivery options!" What a crime ! I"d have fired the person on the spot for saying such a thing. Then, when asked to speak with the store manager; the lady said, "You can't talk to me that way and hung up." Another fired employee on the spot ! AVOID THIS COMPANY AND GO ELSEWHERE.. THE FREAKISH BEHAVIOR AND LACK OF COMPANY PROFESSIONALISM IS RAMPANT IN THIS COMPANY. FORE WARNED IS FAIR WARNED.

HALF PRICE BOOKS SENT $1000 PURCHASE OF A COMIC BOOK IN A PAPER ENVELOPE AND REFUSED TO HELP OUT WITH THE DAMAGED CAUSES BY THE POOR SHIPPING!!!! THEN WHEN I OPEN PAYPAL DISPUTE THEY HAD THE USPS POSTAL WORKER NOT SCAN THE ITEM SO PACKAGE NEVER SHOWED DELIVERED!!! AND PAYPAL WONT ISSUE A REFUND!!! WHEN I ASKED DISCOUNT ON AN ITEM TO MAKE UP FOR $1000 LOSS 100% DUE TO THEM AND THEIR POOR PACKAGING THEY REFUSED TO DO BUSINESS!! CLAIMING I WAS TO RUDE TO CUSTOMER SUPPORT!!! WHEN IT 100% FAULT AND NEVER GOT TO NASTY JUST UPSET ID BE OUT 1K!!!! THEY LITERALLY STOLE $1000 FROM ME!!!! DO NOT TRUST OR DO BUSINESS THIS STORE!!!!!

Scam. Bought several very good condition books but what I got could be easily found in a dumpster. After complaining they essentially said: "yeah, we don't care. Here are 10% off now get lost".

Having spent thousands of dollars over the past few years and being a loyal customer, I find myself not wanting to go back. Taking books into sell, because I am in a current financial hardship and them not even coming close to giving me what they are worth is a massive insult. I had to take the money because I have no other choice right now and the lack of compassion by some of the staff just put a massive bad taste in my mouth. Of course I am biased because I know the worth of the items I brought in, yet I think they would not know true value if it bit them in the ass. What a joke. I do not have any plans on buying anything from them again when I get back on my financial feet. I am sure they won't loose any sleep or care about my review, but whenever asked about them in the future I will not say good things.

DO NOT buy from this seller. First you pay for a product and they displace blame when the package is not delivered to the correct place. They also think so poorly of their customers that someone would lie about not receiving their package for 10$. I ordered a looney toons golden age vol 6 dvd set in very good condition. It said my package was delivered, I looked, my husband looked, and two of my children looked ALL OVER. The mailbox, the tote we have for larger packages at the bottom of our driveway since we live in a rural area, and around the house/property. NO package, I contact the seller and they tell me it's there check with your neighbors, other apartments etc or contact usps an talk to the delivery manager. This is very much their job, my neighbors are miles apart out here. It is not their job nor is it mine to do this businesses job or usps job. Fortunately one neighbor I have never met and do not know where they live, came to my home this afternoon and DID bring it to me, it was sealed, I was happy and relieved and ABOUT to message the seller when I decided to open it first. The UNOPENED package, I opened, then proceeded to open the case. Annn there were NO DVDs, a completely empty case so obviously this seller is a liar, a thief, and VERY shady. Let us get to MORE shoddy behavior now, Lo and behold they have ANOTHER very good used copy of the SAME dvd suddenly at a HIGHER price listed. Just a coincidence right? Doubtful. Again, AVOID, and DO NOT do business with this company they steal your money, send you an empty case and then relist the product at a higher price to likely con someone ELSE and send THEM an empty case as well. Amazon has contacted the seller and I am waiting for a response at this time.

If you have good quality used books to sell, run from half price books location, they will accuse you of stolen books and ask for proof of purchase, they will have you come in and sit just to tell you you’re banned for bring in good quality books, either they low on funds or just plan out racist, but I’m glad I found a total different book store that wouldn’t give me a hassle on the books I’m bringing in and accusing me on stealing books because I come in a lot to sell used books, I rather not deal with half price books store ever again, I’ll take my business else where.

Spent over a hour waiting for their staff to make me an offer. Got $15.00 for 3 boxes of books including signed books, 5 HC Sue Grafton's ABC murders, antique and current books. Waste of time

Ordered a textbook through Abe Books (wonderful company) and the seller was HPB. The book was a great deal but shipping to me (I'm currently in Mexico) was about $40 for the upgraded "faster" service. Well, ordered in August and it's now October and the book has been stuck in customs for over a month. I realize shipping issues aren't HPB issue but their response to me about getting any help has been abysmal and it appears no one is actually reading my emails. Canned email responses from HPB - telling me how to track the item and to contact my local postal service to work out the issue. I paid $40+ shipping on a $5 textbook I needed in September. HPB being the shipper can file a claim through DHL and get their shipping costs covered (that's how insurance works for shipping items but they seem to think now that they've shipped the item it's out of their hands). It's not HPB's fault the shipper had an issue, but the way I've been given the runaround is telling about their company. A note as well: I did contact my local postal shipping service a while back and I was told that since the book hasn't been delivered to me it's not technically my item but still belongs to the shipper and that the shipper would need to file a report so they can look into the issue. So to everyone who is being told to contact your postal service - at least here in Mexico - you will be told you cannot file a claim for a lost item because you are not the shipper/owner - so HPB would need to do this (which they won't because they know it would be useless and waste of their time).