Half Price BooksReviews of hpb.com

UPDATE: They got back to me instantly after I messaged them on Facebook, saying my complaint email went to their spam box. They apologized profusely and mailed a gift card that was worth over 25% more than my purchased item. Issue resolved! *** ORIGINAL REVIEW BELOW I emailed HPB's customer care on Tues., Apr. 14 at 7:11 PM Central about the following experience and have yet to receive a response despite following up on May 11 asking if my first email ever went through. I ordered interstate delivery of a used copy of the board game Battle Sheep from one store to another. This game was in pristine condition, but they put insanely strong, circular tape on all 4 sides of the game lid to the box; when the cashier and I peeled them off, they tore off parts of the box art/paper with them despite our careful attempts. This hurts its value if I were to eventually give away the product in the far future. It cannot be resold nor even gifted. This game was in MINT condition and their shipping tape destroyed the box. The cashier himself agreed with me that their shipping tape is too strong. I took multiple pictures of the damage and warned them about the tape they're using for delivery and they never responded. I just tried also reaching out to them on FB and will update this review if they ever reply.

I've made several attempts to update my previous review but it won't let me. While I was initially struggling to get my issue resolved with a book that was scribbled in but described as in "very good" condition, they did ultimately do the right thing and gave me a refund. So I no longer have any qualms with them. They actually ended up being very helpful once I sent the pictures of the book demonstrating how poor its condition was.

Not a bad place to order from. Sometimes long shipping, but they are spot on with the condition they list something in. They're always nice when I call and have great selection.