Half Price BooksReviews of hpb.com

If you order books online from one of the Half Price Books family of businesses via Abebooks or Amazon, be aware that ALL books are graded "very good" no matter the actual condition. I learned this the hard way; 3 of the 4 books sent were barely (if even) "good" by Amazon, Abebooks, or book industry standards, much less "very good" -- with considerable creasing, torn pages, cracked bindings, etc. Customer service is lousy. Sure, books were returned/refunded but a waste of time. Very disappointed, I had expected better from a business I have liked in-store. Lesson learned. Advice to HPB: just grade everything "good"; then customers (like myself) specifically looking for a nicer copies won't order in the first place while those looking for reading copies will still order and probably be "satisfied".

1) I took approx 20 like-new Technical books to sell. They have some on their shelf for more than $30. They gave me $7 for all. 2) CD prices are stupid high. They had their "just arrived" table at front of store. Some of these USED CDs were over $25. Not the HPBs I used to visit.

My daughter just brought in 17 books and was NOT able to purchase 1 book with the price they gave her for her 17 books. I understand they are a business and need a profit but that is not right. I will not sell or purchase from them again.

This review is for buying books online from this business. In a nutshell: it's a bad experience. The books are expensive and definitely don't feel like it's half priced. Price wouldn't be that bad if it wasn't for the fact the books are in awful condition. I only buy "very good" to "like new" used books and everytime I get a book from HPB, it's filed with scrabbling throughout the pages, has a beat up and soiled exterior, very creased spines and a bunch of stickers (from previous owners) that are impossible to remove. They routinely hide the defects and damages of the book and then have the audacity to charge a pretty penny for it. The customer service is awful. I contacted them over my recent book looking like it was meant to be recycled yet claimed it was in "very good" condition but I didn't get a response until a week later. They basically told me to get over it or pay to return it. The customer service is awful plus the return/refund policy they have is clearly meant to punish the customer. Do not buy books from them online! Avoid at all costs.

Shipped $400 book in a bubble mailer. Book was obviously dropped, possibly in shipping. Both bottom corners were dented, leather peeling on one corner gold gilding on pages scratched and spine loose. Each in its own is considered major damage to a collecrable book and if were present prior to shipping should have been disclosed and photographes provided. Sent pictures and told the damages are not sufficient and fall under their guidelines for used books.. HPB will not compensate for damage and wants me to pay to return. Same order as above - Book described as no damage of any kind. Book has a filled out nameplate stuck to it. If I want to return I have to pay shipping. Will be filing a claim with my credit card as well as BBB. Good riddance HPB...Oh, and change the name already. None of your collectables are anywhere near half price.

Just brought in approximately 400 books, CDs, VHS videos, and DVDs for Half Price Books to purchase from me. I got a whopping $29 for all 400 items. I got more from my sales at my garage sale than the whole lot they purchased. Scammers. Never again. Should have just trashed them. Not worth my time.

They don't even deserve one star. I had a bad experience with very poor customer service at the Half Price Books located at 5417 S Hulen St, Fort Worth, TX 76132 on December 27, 2021 around 7 PM. I wrote online to HPB customer service on Jan. 27, 2021 that evening. I get an email response from the customer service rep Alex acknowledging my complaint. On Jan. 2 and Jan. 4, 22 I wrote back and ask will the DM please contact me? On Jan.5, Alex wrote back to let me know my concerns were forwarded to the DM. On Jan. 8, I emailed HPB and asked them if the DM will respond? They did not email me back. I emailed HPB again on Jan. 18 and they never responded to my email. HPB DM never responded to my complaints. Alex never emailed me back on the status. Basically, my complaint was ignored and finally my emails were ignored when I inquired to them about a response from the DM. I finally wrote a bad review on the BBB and they had the nerve to GASLIGHT me and LIE saying they were "polite and professional?" They were NOT polite and NOT professional. They were downright RUDE and unprofessional. The rude person who works in "customer service" at HPB who responded to my BBB review did not even write his name (because he's an anonymous coward) when he lied about them being polite and professional. They are NOT. These people are RUDE, UNFRIENDLY, fat, and ugly employees who are demonic and who have no business in customer service. It wouldn't surprise me if they were racist deep down inside too since I was treated horribly since I am an Asian-American female.

I took my daughter to the Half Price Books on Broadway to sell them her complete collection of Oz paperback books, plus 2 hardback Oz books in perfect condition, 2 unrelated books in fair condition (1 paperback, 1 hardback). The Oz paperback books were in perfect, unused condition with no scratches, bends or folds...the spines had never even been cracked opem as they were an unread set. The same set is being sold in "good" used condition for $700 online by another thrift store. However, Half Price Books only paid her $5.61 for ALL the books. Then, they sold the paperback set for $120. That's over 2100% profit made off scamming my daughter. Do not sell to them!