HouswiseReviews of houswise.com

Response from HouswiseJan 3, 2026

Hi Nancy, I’m really sorry for the confusion and stress this has caused, especially with this being a Christmas gift. That’s not the experience we want for you. At the moment, we do handle support by email so we can properly track and resolve each order. We’ve reached out to you directly, so please check your inbox (and spam folder). We’ll work with you there to review the shipping address and make sure everything is corrected and taken care of. Thank you for bringing this to our attention, we’re here to help and make this right. Warmly, Sara from Houswise

Response from HouswiseDec 3, 2025

Hi Roger, Thank you for sharing your concern, safety is extremely important to us. We want to clarify that we are not aware of any incidents or safety alerts related to our fire pits. Our products go through thorough safety reviews, and when used as instructed, they are designed to operate safely. If you have any specific information or concerns you’d like us to look into, please reach out to our team at [email protected] so we can review it right away. We appreciate you bringing this up, and we’re here to help with any questions. Warmly, Sara from Houswise

Response from HouswiseNov 12, 2025

Hi Steven, We're so sorry to hear the burn time is much shorter than you expected. We understand how disappointing and inconvenient it is to have to refill every 30 minutes. We've reached out to you via email to discuss this further and explore solutions. We want to make sure you have a better experience. Please check your inbox and spam folder. We're here to help. Warmly, Juan from Houswise

Response from HouswiseDec 27, 2025

Hi Charlotte, I’m very sorry for the delay, that’s not the experience we want for you. We’ve reached out to you with the next steps to help resolve this. Please check your inbox (and spam folder), and we’ll work with you directly to get this taken care of. Thank you for your patience, we’re here to help. Warmly, Sara from Houswise