HouswiseReviews of houswise.com

UPDATE ON 1/22: I’m updating my review to 4 stars. The company has made everything right. They have refunded my dad for the first order. I’m hoping they will share their return address so I can return some of the items. UPDATE ON 1/20: I’m updating my review to 2 stars because Sara from Houswise did respond the next day to say they were willing to give us $40 back of the over $500 he had spent. They also said we could work out a full return. Meanwhile, my daughter received another bottle of fuel. We were concerned my dad’s card was being billed again. He contacted his cc company, and they helped him contest the second order. It appears the fuel she received was one she never received from the second order. At the same time, I was replying to request they refund $200 and call it a day. However, the charge had been contested, so Sara from Houswise said the problem is now in the hands of the cc company. Im giving 2 stars for communicating with me, but I think this all could have been avoided if they’d replied to my dad the day he first reached out to them. UPDATE ON 1/16: I reached out as requested by Houswise and got their automated response again. They are too busy and won’t get back to us for 3-5 business days. ORIGINAL REVIEW: This place is shady. My dad placed an order. They told him he hadn’t ordered fuel, which wasn’t true, so he updated the order. However, he made a mistake (I’m not sure how. He runs businesses also.) and ordered another fire pit. He emailed them the next day to say he only wanted one fire pit. He got an auto-response saying they were overwhelmed and would get back to him in 3-5 business days. By then the order had shipped, and they said it was too late. Funny how my daughter received 5 fire pits when all these other customers received none. Each package was sent through a different shipper…strange. Somehow, my dad ordered another 3 fire pits and several packs of fuel. He doesn’t recall doing that. I’m sure he could make a mistake, but I wonder about this. He is still very sharp, running a business and a storage lot. I’m not convinced this company didn’t take advantage of him. But he didn’t look at the second order confirmation to cancel it. BUYER BEWARE!

it was easy to use their website and complete my order,however, I noticed I didn't put the correct shipping address so I quickly went back into the website and changed the address, it wasn't even 15 mins. I had the gift delivered to whom I was getting it for because I was going to be out of town for that entire week and I didn't want the package just sitting on my front porch. It seemed ok but I was receiving mixed msgs stating my address is where it was going so I emailed the company and their response was ok it's fixed but I still kept getting msgs with my address as the shipping. Then finally the last msg I received stated it was delivered to the correct shipping address. I check with who was the gift for and yes the did receive it. It was a little confusing but it all worked out.

Update: the company reached out and resolved the issue! My order said it was expected by Sunday but never came. I tried to track my package but it hasn’t updated. I’ve tried contacting customer service several times with no response and also tried contacting the shipping company. I just want an update or refund but it’s just been hours of frustration

Fire pit was just as advertised! Really fun product at a Very reasonable price !

Only tried it out for a short time. Haven't needed to use it yet. So far I think it will be good but hoping that the fire lasts a while.

The product is well made, works great and looks good. My only issue is there were no instructions. How much fuel to use.