HOUSE OF PEARLSReviews of houseofpearls.com

Response from HOUSE OF PEARLSJun 30, 2026

Dear customer, Thank you so much for your review. We’re very happy to hear that your sister is pleased with the bracelet and that it was a good fit. We’re sorry that the delivery took longer than expected. We understand that waiting for an order can be frustrating, and we appreciate your patience while it was in transit. Thank you again for choosing House of Pearls, and we hope your sister enjoys wearing her bracelet. House of Pearls Customer Care

Response from HOUSE OF PEARLSJun 29, 2026

Dear customer, We’re very sorry that the earring arrived broken, especially as it was intended as a gift. We completely understand how upsetting that must have been. After reviewing your order, our customer care team has arranged a replacement pair for you at no additional cost. The new replacement order details have been sent to you by email. This is not a common issue for this style, which is one of our much-loved earrings chosen by many House of Pearls customers, but we take every damaged delivery seriously. We hope the replacement arrives safely and that you will be able to enjoy your gift as originally intended. If you have any further questions, please contact us at [email protected] and our team will be happy to help. House of Pearls Customer Care

Response from HOUSE OF PEARLSJun 29, 2026

Dear customer, We’re very sorry that your pearls did not arrive in time for your anniversary. We completely understand how disappointing this must have been, especially as this was a special gift for your wife. After reviewing your order, we confirmed that it was a customized piece, which required additional processing time before shipment. Your order has now been shipped by DHL Express, and the tracking details have been sent to you by email. We apologize if the production time and expedited shipping timeline were not clear enough at checkout. Expedited shipping refers to the transit time after the order is dispatched, but we understand this caused frustration and missed expectations for an important occasion. If you have any further questions or concerns, please contact us at [[email protected]](mailto:[email protected]) and our customer care team will continue to assist you. House of Pearls Customer Care

Response from HOUSE OF PEARLSJun 29, 2026

Dear customer, Thank you so much for your kind review. We’re very happy to hear that the earrings were exactly what you hoped for in size, appearance, and overall look. We truly appreciate you choosing House of Pearls and taking the time to share your experience. House of Pearls Customer Care

Response from HOUSE OF PEARLSJun 29, 2026

Dear customer, We’re very sorry that your order has not arrived yet. We understand how frustrating it is to see a delayed delivery status, especially when you are waiting for your pearls. After reviewing your order, we can confirm that it has been shipped with DHL Express and the tracking details have been provided. The shipment is currently showing as delayed on the carrier side for delivery to Mexico. Our customer care team will continue monitoring the tracking status and will follow up if further action is needed with DHL. If you have not received the package or a clear delivery update shortly, please contact us at [[email protected]](mailto:[email protected]) with your order number so we can assist further. Thank you for your patience, and we apologize for the inconvenience. House of Pearls Customer Care

Response from HOUSE OF PEARLSJun 29, 2026

Dear customer, We’re sorry to hear that you have not received your order yet. We understand how frustrating it is to be waiting for your pearls, especially after paying for shipping. After reviewing the tracking, the parcel is showing as delivered on June 28 to Pomfret Center, CT, with the delivery note indicating “other secured location.” Sometimes this can mean the package was left in a mailbox, parcel locker, front desk, side door, or another safe place at the delivery address. Please check any secure delivery areas, mailbox/parcel locker, front desk, household members, or neighbors. If you still cannot locate the package, please contact us at [[email protected]](mailto:[email protected]) with your order number, and our customer care team will help investigate with the carrier. We apologize for the inconvenience and will do our best to assist. House of Pearls Customer Care

Response from HOUSE OF PEARLSJun 29, 2026

Dear customer, Thank you so much for your lovely review. We’re delighted to hear that the earrings and brooches made such beautiful birthday presents. It means a lot to know that you loved the pearls and craftsmanship. We truly appreciate you choosing House of Pearls and taking the time to share your experience. House of Pearls Customer Care

Response from HOUSE OF PEARLSJun 28, 2026

Dear Michelle, We take all concerns seriously, but we are unable to verify this review as a customer experience with House of Pearls. This review does not appear to describe a recent order, product purchase, or customer service interaction with our store. House of Pearls is committed to offering genuine cultured pearl jewelry, and each order is checked before shipping according to our product quality standards. If this review relates to an actual purchase from House of Pearls, please provide your order number, full name, email address used at checkout, and purchase date through Trustpilot’s information request so we can investigate properly. Thank you, House of Pearls Customer Care