Larysa S.
Earring arrived broken
Earring arrived broken. It was a gift and I am highly upset!!!
Response from HOUSE OF PEARLSJun 29, 2026
Dear customer, We’re very sorry that the earring arrived broken, especially as it was intended as a gift. We completely understand how upsetting that must have been. After reviewing your order, our customer care team has arranged a replacement pair for you at no additional cost. The new replacement order details have been sent to you by email. This is not a common issue for this style, which is one of our much-loved earrings chosen by many House of Pearls customers, but we take every damaged delivery seriously. We hope the replacement arrives safely and that you will be able to enjoy your gift as originally intended. If you have any further questions, please contact us at [email protected] and our team will be happy to help. House of Pearls Customer Care