HOUSE OF PEARLSReviews of houseofpearls.com

Response from HOUSE OF PEARLSJun 28, 2026

Dear customer, We’re very sorry to hear about your disappointment with the golden pearl earrings and the lack of response after you contacted us. This is not the level of customer care we want for House of Pearls, especially for a high-value pearl jewelry purchase. Golden pearls can naturally vary in tone, overtone, luster, and appearance under different lighting, but the earrings should still match the product description, pearl size, and quality standard shown on our website. We understand your concerns about the pearls appearing dull, greenish, or smaller than expected, and we would like to review this case properly. We have requested more information through Trustpilot so we can identify your order. Please provide your order number, full name, email address used at checkout, purchase date, and clear photos of the earrings in natural light. Once we have the details, our customer care team will review the product and communication history and assist with an appropriate resolution. Thank you for bringing this to our attention. House of Pearls Customer Care

Response from HOUSE OF PEARLSJun 28, 2026

Dear Marcel, Thank you so much for your kind review. We’re very happy to hear that your order arrived well and that the jewelry matched the photos and expectations on our website. We truly appreciate you taking the time to share your experience, especially knowing that you had some concerns after reading other feedback. Your honest review means a lot to our team and helps future customers shop with more confidence. Thank you again for choosing House of Pearls. House of Pearls Customer Care

Response from HOUSE OF PEARLSJun 28, 2026

Liebe Kundin / Lieber Kunde, es tut uns sehr leid zu hören, dass Sie mit Ihrer Bestellung enttäuscht sind. Das ist nicht die Erfahrung, die wir unseren Kundinnen und Kunden bei House of Pearls bieten möchten. Wir nehmen Ihre Rückmeldung bezüglich der Perlengröße sehr ernst. Die gelieferten Perlen sollten der auf unserer Website angegebenen Größe und Produktbeschreibung entsprechen. Daher möchten wir Ihre Bestellung gerne nochmals sorgfältig prüfen. Wir haben über Trustpilot weitere Informationen angefordert, damit wir Ihre Bestellung identifizieren können. Bitte senden Sie uns Ihre Bestellnummer, den vollständigen Namen, die beim Kauf verwendete E-Mail-Adresse sowie klare Fotos des Schmuckstücks und, wenn möglich, eine Messung der Perlengröße. Sobald wir diese Informationen erhalten haben, wird unser Kundenservice den Fall prüfen und Ihnen mit einer passenden Lösung weiterhelfen. Vielen Dank, dass Sie uns darauf aufmerksam gemacht haben. House of Pearls Customer Care

Response from HOUSE OF PEARLSJun 28, 2026

Dear customer, We’re very sorry to hear about your experience. This is not the level of product quality or customer care we want anyone to receive from House of Pearls. We understand that your concern is specifically about the pearl size advertised versus the pearl size received, as well as the broken clasp. If the earrings were described as 9–10mm, they should match that size range, and any clasp issue should be reviewed as a product quality concern. We also apologize if our previous communication made you feel dismissed. That was not our intention. We would like to review your case again properly, including the photos and measurements you already provided. We have requested more information through Trustpilot so we can identify your order. Please provide your order number, full name, email address used at checkout, and purchase date. Once we have the details, our customer care team will review the product, sizing, clasp issue, and previous communication history, and assist with an appropriate resolution. Thank you for bringing this to our attention. House of Pearls Customer Care

Response from HOUSE OF PEARLSJun 28, 2026

Dear Renata, thank you for your feedback. We’re sorry to hear that you were disappointed with your experience. We can confirm that your return was received and a refund has been processed to your original payment method. Depending on the bank or card provider, it may take several business days for the refund to appear on your statement. We would also like to reassure you that our necklace is made with genuine cultured freshwater pearls. We’re sorry to hear about the packaging odor you experienced, and we’ll review this with our packaging team. We’ve reached out to you privately with the refund confirmation and would be happy to help further if anything is still unclear. House of Pearls Customer Care

Response from HOUSE OF PEARLSJun 28, 2026

Dear customer, We’re sorry to see this review and would like to understand what happened. At the moment, we are unable to identify your order or the issue from the information provided. House of Pearls takes customer concerns seriously, and we would like to review this properly. We have requested more information through Trustpilot. Please provide your order number, full name, email address used at checkout, purchase date, and a brief description of the issue so our customer care team can investigate and assist further. Thank you, House of Pearls Customer Care