HOUSE OF PEARLSReviews of houseofpearls.com

Response from HOUSE OF PEARLSJun 28, 2026

Dear Gillian, We’re sorry to hear about your frustration with our emails. This is not the experience we want anyone to have with House of Pearls. If you unsubscribed but continued to receive marketing emails, we would like to investigate this immediately and make sure your email preferences are correctly updated. We have requested more information through Trustpilot so we can identify the email address involved and review our records. Please provide the email address used to sign up or receive our emails through Trustpilot’s information request, or contact us directly at [[email protected]](mailto:[email protected]). We will check this and ensure you are fully removed from any marketing communications if that is your preference. Thank you for bringing this to our attention. House of Pearls Customer Care

Response from HOUSE OF PEARLSJun 28, 2026

Dear Ryan, Thank you for sharing your feedback. We’re sorry that your original Christmas gift order did not meet your expectations, especially regarding the packaging and the necklace issue after purchase. After reviewing your case, we were able to identify your order and confirm that our customer care team arranged a replacement necklace free of charge on January 24. We hope this helped resolve the issue, and we apologize again for the disappointment with the original order. If you have not received the replacement or if there is still anything unresolved, please contact us at [[email protected]](mailto:[email protected]) so our team can review it further. Thank you, House of Pearls Customer Care

Response from HOUSE OF PEARLSJun 28, 2026

Dear customer, We’re very sorry to hear about your experience. This is not the standard we want for House of Pearls, and we understand how disappointing it must have been to receive earrings with damaged or bent backings. While earrings may have return restrictions for hygiene reasons, any item that arrives damaged should be reviewed separately by our customer care team. We would like to look into your order again and check the photos, packaging, and product condition at delivery. We have requested more information through Trustpilot so we can identify your order. Please provide your order number, full name, email address used at checkout, and clear photos of the earrings and backings. Once we have the details, our team will review the case and assist with an appropriate resolution. Thank you for bringing this to our attention. House of Pearls Customer Care

Response from HOUSE OF PEARLSJun 28, 2026

Dear customer, We’re very sorry for the frustration and lack of timely communication regarding your order. This is not the experience we want for House of Pearls customers. If an item becomes unavailable after an order is placed, our team should notify the customer as quickly as possible and offer a clear solution, including an alternative item or a refund. We understand how disappointing it is to wait for tracking information and only learn about a stock issue after reaching out. We have requested more information through Trustpilot so we can identify your order and review what happened. Please provide your order number, full name, and email address used at checkout so our customer care team can look into this immediately and help with the appropriate resolution. Thank you for bringing this to our attention. House of Pearls Customer Care

Response from HOUSE OF PEARLSJun 28, 2026

Dear customer, We’re very sorry to hear that your first experience with House of Pearls was disappointing. This is not the impression we want any customer to have. We understand your concerns about the necklace size and chain quality. The necklace should match the product description and photos shown on our website, and we would like to review your order carefully to understand what happened. We have requested more information through Trustpilot so we can identify your order. Please provide your order number, full name, email address used at checkout, and photos of the necklace and chain. Once we receive the details, our customer care team will review the case and assist with an appropriate solution. Thank you for sharing your feedback. House of Pearls Customer Care

Response from HOUSE OF PEARLSJun 28, 2026

Dear customer, We’re truly sorry to hear about your experience. This is not the level of product quality or customer care we want anyone to receive from House of Pearls. If an earring arrived with the pearl detached or defective, this should be reviewed by our team as a quality issue. We also apologize if your messages were not answered in a timely way. That is not acceptable, and we would like to look into what happened. We have requested more information through Trustpilot so we can identify your order. Please provide your order number, full name, email address used at checkout, and photos of the defective earring. Once we have the details, our customer care team will review the case and assist with an appropriate resolution. Thank you for bringing this to our attention. House of Pearls Customer Care

Response from HOUSE OF PEARLSJun 28, 2026

Dear customer, We’re very sorry to hear that the bracelet broke when your daughter tried it on. This is not the experience we want for House of Pearls customers, and we understand how disappointing and frustrating this must be. We would like to review your case again as a product quality concern. We have requested more information through Trustpilot so we can identify your order. Please provide your order number, full name, email address used at checkout, and clear photos of the bracelet and the broken area. Once we have the details, our customer care team will look into what happened and assist with an appropriate resolution. Thank you for bringing this to our attention. House of Pearls Customer Care

Response from HOUSE OF PEARLSJun 28, 2026

Dear customer, We’re very sorry to hear about your experience and the lack of communication regarding your order. This is not the standard we want for House of Pearls customers. We understand how frustrating it is to wait without clear updates, and we would like to review what happened with your order and payment. We have requested more information through Trustpilot so we can identify your purchase and investigate this properly. Please provide your order number, full name, email address used at checkout, and purchase date. Once we have the details, our customer care team will review the case and make sure it has been handled appropriately. Thank you for bringing this to our attention. House of Pearls Customer Care