HOUSE OF PEARLS Reviews | Read Customer Reviews of houseofpearls.com

HOUSE OF PEARLS Reviews | Read Customer Reviews of houseofpearls.com

HOUSE OF PEARLS reviews

Showing 33 reviews with 1 star · Clear filters

Swetha D.
Sep 9, 2026
Worst experience with delivery
Worst experience with delivery, items didn’t arrive on time
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Barbara G.
Sep 6, 2026
I need to return my purchase. The clasp of the necklace reconnects broken.
I need to return my purchase. The pearls clasp is broken.
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Karen
Sep 3, 2026
The product is not as portrayed online
The product is not as portrayed online: the flower at the top of the earring is very small— not to scale as pictured
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customer
Aug 18, 2026
3 layer necklass and bracelet 6/7mm fresh water pearl set
I bought a 3 layers necklase and bracelet set made of 6/7mm fresh water pearls for US$159. In couple of weeks I receiced a small box of 3 layer bracelet only and the size of the pearls is 3mm. I emailed them, no answer. Luckly the purchase was through PayPal. I lodged the case through PayPal. PayPal accepted the case and refunded the money immediately subject to the case outcome. House of Pearl (ZAFARI) accepted the return. 1- I returned the item to victorian address in Australia. Why they charge the payment in US$? 2- They sent me an email which they say that, "they do not accept the return of items which does not have quality contrl, but this time they will accep it. 3- They made me pay the return and never mentioned anything about the missing necklass. My advice: 1- Always buy through PayPal or alike application 2- Never use "House of Pearl or ZAFARY". They are the same company.
Response from HOUSE OF PEARLSAug 18, 2026
Our records show that the customer purchased a 3-layer pearl bracelet for US$159, not a necklace-and-bracelet set. A PayPal dispute was opened requesting US$164, which was more than the amount paid. We tried contacting the customer several times by email but received no response. We offered different solutions and ultimately agreed to accept the return and issue a refund. We are sorry for the misunderstanding, but we made every effort to resolve this matter fairly and professionally.
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Gay W.
Aug 14, 2026
I NEVER RECEIVED MY ORDER…..
I never received my order so they can start with following the shipment to make sure it was received! I even paid extra insurance shipping and nobody responds to my inquiry except to say I need to take additional steps…..THAT IS NOT MY JOB. IT SHOULD BE HOUSE OF PEARLS. I GUESS NOBODY CARES FROM HOP OR YANWEN SHIPPING
Response from HOUSE OF PEARLSAug 25, 2026
We regret the frustration caused by the delivery process. Your address was correct from the start, but the carrier mistakenly flagged it as an "address issue." We reached out to you promptly, stayed on top of the case throughout, and confirmed there was no error on either side. Seel, the shipping insurance provider, only covers lost or damaged parcels – not address-related issues. The package was eventually delivered to you. We appreciate your patience and understanding.
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N M.
Aug 13, 2026
Very very Bad
Very very Bad. I have tried calling them and contacting them via email also. They will not answer back at all. I spent so much time money. I got scammed. Did not like the product they sent and have been trying to get in touch with them. They will not answer at all. But they took my money
Response from HOUSE OF PEARLSAug 28, 2026
We have reached out to you several times in an effort to resolve this matter. Unfortunately, it seems you are not willing to move forward on this. We remain committed to providing fair solutions for every customer.
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Judith C.
Aug 6, 2026
I ordered the pretty pearl earrings…
I ordered the pretty pearl earrings with blue stones. When I tried to put them in, the post broke from the pearl. I called and no one ever picked up after numerous times and no return calls. It is also difficult to find out where to return the broken earrings. I’m extremely upset and disappointed. Judith S. Cunningham (631)585-4299.
Response from HOUSE OF PEARLSAug 25, 2026
We have reached out to you several times in an effort to resolve this matter. Unfortunately, it seems you are not willing to move forward on this. We remain committed to providing fair solutions for every customer.
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Mark W.
Aug 5, 2026
Your return policy is terrible
Your return policy is terrible. I attempted to purchase a surprise for my wife. Unfortunately she didn’t like the design. I reached out to return and was often an insult of $20. I will certainly not recommend your site and will discourage anyone I speak to about using your site.
Response from HOUSE OF PEARLSAug 10, 2026
We're sorry the design didn't suit your wife's taste. As jewelry is a personal accessory that comes into close contact with the wearer, we do not accept returns for change-of-mind reasons. We did offer a goodwill solution and stand by our effort to help.
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