Housecall ProReviews of housecallpro.com

Using software for scheduling they talked us into using there payroll from the get go it was wrong entered taxes wrong payroll had to be fixed by my accountant and then they took over two thousand out of my account and will not give it back!!! Customer service just gives excuses and no one will call back to speak to me as they just send emails with no resolution to issue they pretty much stole my money with no way to get it back!!

If I could give less than 1 star I would, virtually everything they sold me on in terms of features do not actually work or you must create a workaround in order to *try* to get it to work. Customer service was redundant, I spent dozens of hours on "chat" with their help & at best they would summarize for me what I needed & then say it would have to be escalated to their tech dev team, who would then contact me within a few days via *chat*. I traveled to Nashville for a week to train my team on HCP while we launched, it was a total disaster. I lost thousands of dollars in lost revenue, administrative labor hours trying to make the system work & 6 weeks of lost time, revenue & labor. My experience was an absolute nightmare that caused significant damage to my small business. BUYER BEWARE, I DO NOT RECOMMEND

We just started using this service a few months ago, I am disappointed with the customer service or lack there of. Also the AI features have a mind of their own and have messed up multiple invoice payments and invoices causing a mess in my QB. The lack of help to get items resolved in a timely fashion is disheartening. Once you get past the AI help to talk to someone the chat gets you know where. When you can actually speak with a person they are not able to resolve your issues and tell you they need to escalate the problem and then no one ever gets back to you. Finally they admitted the issue I've been experiencing is a known issue but its going to take a few days to escalate my problem. Pretty disappointing not even your 'Account Manager' is able to get help but tells you they are so busy they can't get to you for a couple days. It was recommended I need to send a detailed email what issues are taking place so they can 'escalate the issue'. Who has time for that. Going on 3 weeks trying to get a resolution. What a joke.

I'm with Pete's Plumbing and we have been using Housecall Pro for over a year now. It took some time to adapt to this system but since then it has been great. It allows our guys to be more independent with there schedules and our accounts receivable has never been lower. We are getting more jobs and getting paid faster. When ever I need help our HCP account manager is there to help us out. They even help us with issues with Quickbooks. Happy to be with housecall team.

I'm happy to share a review! I've been using Housecall Pro for 3 years now, and I'm very satisfied with the fast, reliable service whenever I need a question resolved. I'm especially pleased with the range of services offered. Overall, I am very happy with the platform and highly recommend it to other businesses.

We are so lucky that Housecall Pro. Outstanding service, extremely responsive and great prices. I highly recommend them. They are top notch!

The customer support is terrible, they didn't complete my on-boarding and the part they did they did wrong. Deep cleaning is lower than standard and the customer booking starts off at a high amount before the customer tells me what they need so Noone can book me. They refuse to help me!! They made an attempt but my phone cut out and they never reached back out. They take forever to process invoice payments and charge a high percentage to do so then way higher if you want instant then if someone pays with venmo, it takes several days and they took about $15 on a $400 invoice. $189 monthly plus all the ad-ons another $89 for payroll $50 for pipeline and it's missed several of my leads causing me to miss out on leads I paid for$40 for service plans which I canceled because the ones I make up myself are better. I've called multiple times asking for help but they really just don't care!!

My business (My Carpet Guys) formerly known as (AAA Janitorial), have been using Housecall Pro for years. We've never had any troubles with the programming or with customer service. We would highly recommend to others.