Housecall ProReviews of housecallpro.com

To Whom It May Concern, HouseCall Pro sales team says their product pairs with all kinds of other products, which is true, but they have errors, not to the extent they say they do, and many other issues. When you have an issue, they do NOT want you to call or speak to people, they require you to use chat, which takes forever, and never seems to truly fix the issue. Their QuickBooks syncing is NOT accurate and has TOO many bugs to use... and they will not fix it or credit you or let you out of the contract, etc. The worst issue we had though, and the reason I am truly letting the world know is that they truly misslead my company and cost us thousands of dollars in the process. About 2 weeks into using there product, my guys were out in the field helping customers. One went to take a payment from a customer, and the process didn't go through. He called the office, the office called me, I called... I mean messaged housecall pro... after about 40 minutes of threatening I finally got a call from them. Meanwhile, my tech is stuck at the customers house, late for his next appointment, inconveniencing his current customer, and costing the company hours for the handyman that he is not actually being a handyman... HouseCall Pro's credit card process allows instant pay or instant cash out for a small fee after 10 approved transactions. We did the first transaction, and it takes the usual 5 business days to go through, then the next 8 happened over the next couple days. That day, we were expecting to get our first instant pay, we were excited. Instead, his processor didnt go through, and when I finally spoke to someone, they said the processor dropped us. No explanation, no warning, no nothing, middle of the day. Leaving all my guys and customers stuck. They didn't care, work with us, or anything. They said, you'll have to use another processor. Though, we have had no issues, have done nearly 1500 transactions in 2 years at the time, etc. Used Quickbooks, Jobber, etc. No problems, yet they drop us middle of the business day... WRONG. HCP said the syncing with QB would allow the transfer of data between the two systems, so we would need to sync and transfer data back and forth, and take payment in QB but we were told it would work, and that the processor company would look into it and review the decision in "a few weeks to months". We decided to make it work, as it take nearly a month to set the system up to begin with... Over the next 3 months, they refused to review the card running, still not telling us what tofix or why they dropped us, and we have hd no issues with our current processor either, but the main thing is, the Quickbooks sync has erros, to the tune of you cant trust what you see. You can send out an invoice to a customer, they will pay, example $365, and when the system saves, it will save as a $149 proper payment with no flags or issues. If you make updates to the invoice, they wont save, and it will show the wrong amount, unless you know took the payment and see it, noone would ever no, or see anything wrong. Then you have to go into several screents to verify the error and fix it. KICKER, once you fix and save it, HCP might change it again in Quickbooks. So be on your toes, we have THOUSANDS of dollars in errors and mistakes we are going through trying to fix, costing us thousand of dollars with accountants and staff issues with handypeople billable hours and so much more. We brought this to their attention over several months, no answers, fixes, and when we finally had to find another company, they are not working with us on our out... Charging us for a month of their product we CERTAINTLY WILL NOT BE USING, since our new program will be up less than a week after our billing date.... And they did this all over chat... like the wonderful customer service oriented company they are. BEWARE, the system is not expensive, but IT WILL COST YOU BIG TIME!!!!

They ripped me off said they would give me a refund didn't I had to abandon the bank account because I wasn't going to be charged two membership fees for nothing. They still owe my bank account two membership fees that they promised to return and never did not only did they not return the first one they charged the second one

I have used HCP for 3 years. I have used ERP relaed software for over 25 years. HCP is for very small (less than $1 million per year) firms who are just learning how to use software to run a business. It is not scalable and has fundamental flaws from inability to create estimates and invoices that comply with Ca. laws to Jobs being called invoices (customer gets an invoice before a job has even started) Scheduling tool is good as currently designed. Make sure they do not change it. It is not closed loop with any accounting system

Literally my first day on the platform and I've already encountered a massive bug that doesn't allow me to use their online booking, the entire reason I bought the service for. Their customer support was of no use to me either as they have already encountered this and still don't have a solution for it. I have no use for house call pro if a customer can't even book an appointment with me.

Housecall not pro!! They took my money and the first time we used the Credit card processing they refunded our customer and started asking question about why he bought the systems we sold. unprofessional. we are trying to get our money back, but it looks like a lost cause.

I subscribed to their service and paid one year price. Soon it became apparent that this software was overly complicated for my one man business operation and was missing some features and tax info reports that my old software had for less than half their rate so I contacted via the help icon back on 7/18 to cancel and refund of unused premium. Over two months of numerous conversations and run around from over half a dozen reps, they finally say no refund and ask if I have any proof of conversations. I say yes and then they ask for proof of any of their people saying a refund would happen. I don't have anyone directly saying that, just constant " I'll check into it" comments This company gets zero stars if I could, not only due to the no refund, but high price for what you get and utter poor customer service and run around techniques

I required a technician to come and assess my broken microwave. Maldonado and Sons responded immediately, booked me as soon as they could fit me in. They were on time, updated me as to their arrival. Microwave could not be fixed since part may not be able to be found. So far, so good. Happy with their professionalism.

I wish I could upload a Picture for everyone to see how terrible this Company is, and they are a Fraud. This is the reason why since July 2021 we have been calling and sending emails for them to release the Funds from our Clientele both Commercial and Residential and they have not. They have held the Funds in their Account for over a year, and we keep getting the same answer send an email. Seriously I would think that is actually potentially Criminal Act for them to take our customers money then refuse to put it into the correct account that it is intended for.