Housecall ProReviews of housecallpro.com

We spent a few months switching over to Housecall Pro. Integrating into our accounting software, training our technicians, and developing our pipelines. Suddenly, and without warning, they shut off our ability to accept payments via credit card or ACH. They offer no reason for the sudden decision. We've had NO complaints from clients or problems with our banking system at all. The internal review was started from a single down payment from a client that was quite large, but not atypical for our company. HCP asked me vague questions about the schedule for the project, but did not communicate the severity of the review or what might happen. We answered the questions honestly, but it was apparently insufficient for them and we crossed an arbitrary invisible line. They relayed the news to us not via email or phone call, but by sending a reply to a chat message that was easily overlooked for half a day. Such pathetic communication over a sudden dramatic decision is unacceptable. We are now scrambling to solve the payment issues as many of our clients' attempts to pay have failed. Housecall Pro offers pathetic apologies but no explanations or solutions. Their discussions with us have been contradictory and unhelpful. They did offer to review the case for our company in 6 months. Although since we will never know what invisible line we crossed, we have no way of knowing if we'd pass the review next time. If you want to run a business that accepts payments DO NOT USE HOUSE CALL PRO! ***Edit to reply*** The customer service did not "help" me. They only told me that I'm SOL and there's nothing they can do. I've found other businesses that are in the same pickle with your company and the payment processor you've chosen to work with. No explanation, no guidance, no solution.

Prices go up all the time, they’ll sell your email, and they will hold funds due to their own errors and make you jump through hoops to get the funds released. Complete garbage company

Previouusly your ccompany did some work at my son's house at 3031 Valley Vista Dr. S in St. Peters Mo. and we were very satified with your work. Tooday your company did some work at my house at 741 Avondale Dr, in Ofallon MO. and the technician was very knowegable amd friendly. Will recommend your company to my friends. Tim Deming

This is best housecall pro

The two plumbers from LA Plumbing Solutions, LLC who came to repair my burst and leaking pipes and replace broken faucets arrived early for my scheduled time and got right to work doing the repairs. They were efficient, knowledgeable, and answered all of my questions. I was very satisfied with their work.

The bigger issue is the companies who use this program or company and rip people off. Stay away from KP ELECTRIC and Kevin Pullus.

spent a lot of time and money on this. We do not have accurate reports, usage or photos as the app is to hard for installers to navigate. After switching we now don't know our profitability. If it worked it would absolutely be worth the investment.

The plumber came out quickly and on time. Replaced my water heater. No complaints. Good service.