Housecall ProReviews of housecallpro.com

UPDATED REVIEW!!!! Once again, Housecall Pro's payment processing system has failed us, holding funds with no resolution in sight. The app still lacks the option for customers to provide necessary information to prevent these holds, and transactions over $100 continue to be flagged without reason. While the app itself has helpful features, the processing system is unreliable, causing significant disruptions in our business operations. In response to the representative replying here, I must point out that I have spoken with managers on multiple occasions, only to receive the same scripted responses. This approach adds to the frustration, as it appears customer support is more focused on repeating a script than addressing real concerns. If Housecall Pro is willing to take genuine steps to accommodate these issues with meaningful changes to both its service and financial practices, I’m open to discussing potential solutions. However, until there’s a true commitment to improvement, I would advise prospective users to carefully evaluate this service, especially if reliable processing and responsive support are priorities. . . . This company has terrible customer service. It’s all roses and daisies in the beginning when they’re trying to lock you into an account, but when you actually need support, they are slow to respond. Here’s an issue my company is currently dealing with: When processing transactions, if you don’t get the customer’s full name (understandable) and their full billing address (sketchy), you’re in trouble. Where have you ever been required to provide a full billing address when paying with a card in person? That’s usually only necessary when paying online. What really blows my mind is that House Pro hasn’t made it a requirement to input the full billing address when using a card on their platform. So, if you randomly get flagged—which has happened to us three times in a row now—you end up having to call a customer weeks after a job, hoping they get back to you with their full address. Their problem becomes ours because House Pro doesn’t require customers to input their full billing address. And while you’re desperately trying to gather this info, House Pro freezes ALL the MONEY you’ve earned, not just the problematic invoices. My company went a week with our funds frozen, only for them to turn around and freeze my account again because another ticket was randomly selected. This company has left a bad taste in my mouth. To be fair, the app is user-friendly and easy to use, but the customer service and lack of common sense in not having an option for customers to input their billing info is a major issue. Small business owners like us shouldn’t have to suffer when your company holds all of our money. This is just bad policy. I’ll update you all if they do anything to address these frustrations. It’s baffling that this system lacks such a basic feature, especially since their financial partner flags transactions without it. I’m not impressed. Let’s see if House Pro reaches out or stays quiet. SMH, let’s do better.

Horrible company Don’t be fooled by their 5 star reviews - the majority are for their customers not for house call pro . The actual workers that did jobs won’t get the reviews - Housecall pro has them to help Misrepresent themselves. They want to lock you in on monthly contract and not give you a way out . These guys robbed me for 1596$ before I caught on. Keep an eye on your credit statement after talking with these guys . Please take a moment to read the reviews about them . Most of the 5 star reviews are not for Housecall pro at all - they are for the poor contractors who use house call pro as a service - those businesses are the ones who deserve the review and are robbed of it. Bad software code ? Or slimy and intentional ? It’s been happening for reviews dating back to 2022. It appears that Housecall Pro software takes your reviews and posts them as if they were for Housecall Pro. I am not surprised . Slimy - Shady business. Buyer beware . Edited post reply : I have not been refunded anything

Do not sign up with Housecall Pro. I had a horrible experience during their "trial" period as I was charged the full amount on the second month after my rep did not follow up as promised, prior to the expiration of the "trial" period. Her name was Destiny Nuzback, shady company and super hard to contact someone on the phone while trying to cancel. They are however relentless in trying to schedule a demo call with a prospect, go figure. I will be signing up with Jobber instead.

I called L&L Garage Door folks, Michael answered and said that he would come. I called him earlier in the day and Michael and son Richard did arrive, after their long day, at 6pm....they fixed my garage-door problem by 8:30pm!!! They did a great job and I really appreciate it! The door runs like new!! Thank you!!! John Pagel

They will hold your business hostage. Give you no notification on suspension. Go with another crm. We had issues with our credit cards being processed through house call. A customer had disputed a charge that they had the records for. We sent them all the info but still got the charge back. They were very unapologetic about it but did give us 2 months free because of the inconvenience. Then all of a sudden boom account suspended for non payment. No notification until they suspended us. Can’t bill customers or see who has not paid us or anything. They are forcing us to pay now to see who we need to bill. Best thing to do it go with another company that values their clients.

I love using housecall pro for my plumbing company invoices and estimates. It is really easy to use. Very simple. I love that it saves previous history for certain jobs that i do one a year or however long it takes to go back for certain jobs that require maintenance every so often. The history works as well for someone who hasn’t been there and goes it will help them find the job more smooth.

At first I received a phone call from Housecall Pro sales team to walk through their Demo. I was proposed an Amazon Gift card in exchange. Ok. I spent my time, then never received anything. That is bad beginning for any relations when offering something and never giving that. Then received 5 phone calls offering to go back to Demo and each time ending "Ok, I understand, I will escalate this". Nothing happened, the last representative Miguel called 3 times and did nothing being surprised by my concerns every time. Don't spend your time, there are better services around or don't waste your time for their sales team.

I contacted Pristine Plumbing to see about repairing or replacing my outside leaky faucet. They scheduled my service request quickly. Upon arrival, he evaluated the situation, gave a price quote and made the replacement. Service was quick and professional. Pristine Plumbing will be my plumber of chose for any future plumbing issues. They provide outstanding service.