Rebecca
Support lacks major
Only way to contact for issues is the support chat. When you go there be prepared to spend 3 hours getting bounced around from representative. They say hello and then you get " My sincere apologies. I do need to step away to ensure that you're still being taken care of I'm going to transfer you over to another team member. I have provided detailed notes on our conversation so they can pick up right where we left off. Thank you for your patience. Then you get the new tech person that says Thank you for chatting with house call pro. I'm working with other pros as well. I'll be checking communication frequently. Thank you for for you're patience while I'm finishing up with my current and then you get hmm, my apologies, I do need to step away to ensure that you're still being taken care of I'm going to transfer you and over and over again. Going on two hours now and still haven't had an answer to my question of why my tenant is getting the invoice text messages when the homeowner is listed in system and should be getting the text messages.
Response from Housecall ProDec 4, 2024
Hi Rebecca, Sorry about the issue here. We understand your frustration with the lengthy wait times and multiple transfers you experienced while trying to reach our support team. We strive to provide prompt and efficient assistance, and it's clear that we fell short of your expectations in this instance. We are actively working to improve our support processes and reduce wait times. We apologize for the inconvenience caused by the repeated transfers. We are committed to providing a seamless and positive customer experience, and we will take your feedback into consideration as we continue to improve our service. Can you send me an email at [email protected] with your company name, login email, and phone number? Want to dig in and see what we can do to help here. Hope to hear from you soon!