Housecall ProReviews of housecallpro.com

Response from Housecall ProApr 30, 2026

Hi Aiken, Thank you for your honest feedback. I’m genuinely sorry for the communication gap you experienced after your demo; that certainly isn’t the impression we want to leave, especially when you saw potential value in our platform. Regarding the $50 Amazon gift card, our records show it was sent out on the 24th of this month. I’m very happy to see that you have since received and opened it! I also wanted to clarify the silence you encountered—it looks like your follow-up reached an automated inbox that isn't monitored regularly, which is why your request for information seemed to go unanswered. We definitely aren't "ghosting" you. We completely understand being locked into a three-year contract. We've noted your interest and will be here whenever you're ready to revisit the conversation down the road. Enjoy the gift card, and we wish your business the best in the meantime. :)

Response from Housecall ProApr 13, 2026

Hello Monica, and thank you for the feedback! It seems this review was left for Housecall Pro in error—we’re the software provider for the business that performed your service. We're glad to hear you had a great experience with the technician! Regarding the invoice details, we suggest contacting the company directly so they can update your records and see your feedback about the itemization. This will ensure your comments reach the right team.

Response from Housecall ProApr 8, 2026

Hi Justin, we've requested your information twice to add you to the DNC list a couple of times. We're reaching out to make sure Pros have the specialized expertise and support they need to scale their business with our all-in-one solution. To stop future outreach, please email your name and number to [email protected]. Thank you, have a great day! :)

Response from Housecall ProApr 9, 2026

Hi Kathryn, Thanks for sharing your feedback about your experience with payment processing. We understand how frustrating disputes can be. Housecall Pro partners with Stripe to ensure secure transactions, but payment disputes are ultimately governed by global banking regulations. When a customer initiates a dispute, the funds are automatically held by the bank, and we don't have the authority to bypass their protocols. After reviewing your account, we confirmed that the bank ruled in the customer’s favor because no supporting evidence was submitted. Our records show that a notification was sent on January 5th regarding the January 25th deadline to submit that evidence. Because the bank did not receive documentation to contest the claims by that date, they automatically ruled in favor of the cardholder. We know this isn't the outcome you were hoping for. While our platform provides the tools and instructions needed to contest these claims, the dispute process is governed by the issuing bank’s strict timelines and evidence submission requirements. We understand you mentioned concerns about our Customer Support team and timing, and we’d love to connect with you about that. Please reach out to us at [email protected] so we can gather more feedback about your experience. Have a wonderful day!

Response from Housecall ProMar 31, 2026

Hi Ryan, thank you for your feedback. We understand that frequent outreach can be frustrating, and we have added your information to our Do Not Call list to stop future marketing calls. Please note that our Support team may still contact you regarding necessary account updates. For further questions, please email [email protected].

Response from Housecall ProApr 8, 2026

Hi Nick, Thank you for sharing your feedback with us. We truly appreciate your patience while we worked to get this sorted out. I’m sorry for the frustration caused by the delay and the initial lack of communication. We aim to be respectful of our prospects' time—both during the demo and in our follow-up promises—and it’s clear we missed the mark here. Your experience doesn't reflect the level of service we strive to provide. Following our conversation earlier, I’m glad we were able to connect and confirm that you have now received the email to claim your gift card. Thank you again for giving us the opportunity to make this right. We value your time and the chance to show you what our platform can do.

Response from Housecall ProMar 13, 2026

Hi Jill, Thank you for being a loyal partner for the past 5 years. I am truly sorry to hear about these experiences; there is nothing more frustrating than performing quality work, having the documentation to prove it, and still feeling like the rug has been pulled out from under you. To be completely transparent, while Housecall Pro facilitates the dispute response, the final decision is made by the customer’s issuing bank—not our team. We know how "one-sided" the banking system can feel for service providers, and it’s a pain point we take very seriously. I also want to let you know that I see the chat from yesterday where you submitted your evidence to our payments team. We are currently ensuring that all your documentation is presented as strongly as possible to the bank for their review. We’ll be sure to keep you updated as we receive word on their decision.