HotelReservations.comReviews of hotelreservations.com

Comfort Inn needs more courteous people to take reservations.

I was disappointed an frustrated with the agent, trying to find a 2 bedroom suite as I am travelling with my daughter. The agent was not interested in finding one only in getting me booked. I almost hung up when she rudely told me I was not on hotels.com but get-a-room. I just wanted to get the room and be done with her.

We contacted them twice to make reservations for several family members as we will be attending the funeral of our brother-in-law. They were sympathetic and handled our requests with a smile you could see over the phone. Thank you, Guys!

Polite, patient, helpful

I work for race team, I ask ever time about parking. I have a trailer that's 40' long and need extra parking and need extra access . Your custom service try to help but I have one bad experience so far. Could not get my trailer in the parking. I have a lot of equipment in my truck with a lot lf money. Need help with parking. Everything else is very good.

I was offered a rate and when I accepted it would no longer be available thus raising the rate four (4) times. I thought I was talking to the Holiday Inn reservations and was at not time told I was not. I have worked in call centers and would have been fired if I had acted like that and later as a manager I would have fired someone who represented our hotels the was the person who made the reservation did. As I said above this was the most unprofessional person I have ever talked too on the phone and he needs lots of training in both policy and manners.

First time staying there, it was a good experience.

Prices are reasonable. Location is great for differebt activicty's. Love kid friendly places