HotelReservations.comReviews of hotelreservations.com

Due to the reservation process on the computer not appearing to go through I called the Hotel line directly to check and was told that it must not have completed successfully as there was no record or a reservation under my name or credit card. So while on the phone I booked a room for the same night. A few minutes after finishing this phone reservation I received a email confirmation indicating that the first reservation I attempted had gone through. Now I had two room booked for the same night. I called the Hotel directly and cancelled the one done online and kept the one I booked by phone. I'm concerned that there will be two charges on my Credit card for this one night and will be watching carefully. I have booked hotels frequently online and this is the first time I've experienced this problem.

They gave me a real nice price for our motel in White Bear Lake

I thought I was on the Best Western site making the reservation and did not realize it was Hotel.com until I called to cancel and was told there was a $17 "booking" fee. This was a double whammy because we had to cancel our trip due to a health emergency. The agent said perhaps I could get a booking fee refund based on the situation. Can you help me? Thank you.

I would definitely use this service again.

Getaroom was a quick and easy way to book a room. Primarily, because I prefer to actually talk to someone in this day of computers, voice mail, emails, and phones with robotic voice choices that go on and on. As a well-educated senior citizen, I find the non-personal responses of social media a drag.

furthermore, I wouldn't recommend you to anyone I know.

My experience with HotelReservations.com has been horrible. After making a change to my original reservation, I never received the email confirmation I was promised. I also had extra charges on my bill which still have yet to be explained. After calling customer service, not only could they not explain any of the charges, I was promised an email copy of the confirmation by a supervisor, who was also unable to tell me what the charges represent and was rude. When I finally received the confirmation, it was for the reservation I cancelled, not the one that was fulfilled. It also had the wrong rate on it. In addition, I was charged $9.95 as a booking fee, which was not listed on any of the confirmations I received or when I made the reservation. This is already the worst experience I've ever had in booking a hotel room, and it isn't over yet.

I had a good experience. The representative that helped me was very friendly and helpful!