HotelReservations.comReviews of hotelreservations.com

I booked a hotel room for one night and paid for the room. When I showed up at the hotel on the east coast they did not have my reservation, they were sold out. Tney said "this happens sometimes with third parties". I called "getaroom" the next day and followed up with an email. I still have not received a response.

It was not clear that my credit card was going to be charged. There was no financial benefit for paying in advance (rate was same as expedia). I called to cancel and they said they would and I would get an email confirmation. I have not received it after 24 hrs. I would not use this service again.

I tried to make a reservation on line and accidentally reserved a room at the wrong hotel. When I tried to cancel the reservation right after making it they wound up charging $13 to my credit card.

I booked a hotel through hotel reservations.com. They immediately charged my card $555, although my trip was six weeks in the future. I noticed the price included $100 in fees. I went directly to the hotel and booked the same room for $100 less. Hotelreservations.com said they would process a refund within 24 hours, but I'm still waiting. I prefer better treatment, such as not charging my card until I arrive at the hotel. By going directly through the hotel, I can cancel up until 6:00 pm on my arrival date. And, the hotel will not charge my card prior to my arrival.

It was easy to find the state, the city and the Motels available and prices with people reviews. It was easy to follow and make the reservations. took very short time. It gave easy finalization and confirmation.

I found the website to be clear and helpful.

I am not happy at all with your site. i look on my bank account today and you charged me for the room and a 9.95 and another 1.00 for god knows what. I will be canceling the room today. i ready where it was not going to charge my card until i check in. NOT TRUE! very unhappy with your website.

My husband and I enjoyed our stay and we will return again. Thank you.