HotelReservations.comReviews of hotelreservations.com

Hmm. I am not sure if I am reviewing the correct site. As I had only made one hotel reservation recently, I guess Best Western reservation = getaway.com = hotelreservations.com and the review is posted on trustpilot. I called Best Western reservation (a number that I found on google) to clarify a rate that I had found online on a Best Western site. It took about 10 minutes before I spoke with someone who didn't say "Best Western" - that should have been my first clue that I had called a generic number. I am not sure why the agent insisted on making the reservation on the phone for me. He spoke a little fast, I had to ask him to repeat a couple of times, but overall he was polite and professional and he seemed legit and I made my reservation. The e-confirmation came promptly. But then I realized there was an error with the number of people on the booking. I called the number again, and I got a different agent, who could not provide me with the same rate or an explanation of why the rates are different. It was off by about $50-60 which was significant. Given there was quite a bit of inconsistency (online vs agent 1 vs agent 2) which I interpreted as lack of honest business management, plus it was really not so clear what company I was dealing with, I didn't want to be part of this and cancelled the reservation.

I already said it.

Cust. service was great, quick to reserve a room , and the specifics were available to meet our needs. Hope service is as good when we get there.

I've always telephoned hotels to book reservations for our road trips, but this year I did it on line. So much faster, easier, and in some cases money-saving!

kept closing when I was trying to print reservation

Holiday Inn is very consistent. Great value.

I was pleased with how quick and easy it was to book my upcoming hotel stay with hotelreservations.com. I found what I needed, got it booked and went on with my day.

Room was quite, Near lobby. Everything was clean and neat.