HotelReservations.comReviews of hotelreservations.com

I needed a one night stay booked in Vegas. After going to the internet to get the number for Circus Circus, and hitting the call button, I was connected to a booking service. I thought this odd, but when I questioned her, she assured me that all bookings go through them. Once we arrived at the hotel, they had no reservation for us...even with my confirmation email. After sitting on hold for 20 minutes with the booking company, I was forced to call back. Long story short, this took me an extra hour to check in. The thing I'm most upset about is being made to believe I was talking directly to the hotel booking. Not cool.

Our stay was very nice, the hotel was very clean, the staff was friendly and helpful. Our only problem was the toilet if you didn't jiggle the handle it ran. The breakfast was amazing we would definitely choose them again.

I have been charged $5.00 over what my Intinery.

I had traveled to Ukiah with 3 other families in mid Sep 2014. 3 of the 4 of us made reservations through GetaRoom and the 4th directly with the hotel. On arrival at the hotel, we were asked to pay again. The front desk person claimed that was the policy and advised us to get a refund from GetaRoom. Further, the hotel charged approx 35% lower than what we were charged by GetaRoom. On our return from the trip, each of the 3 of us approached GetaRoom (or HotelReservations.com - they go by many names). Two of them got refunds from them. I was told that I should get the refund from the hotel and not from them. I explained to them that the others were also in conversation with them and had been promised a full refund by them and not by the hotel, but to no avail. I did get the refund from the hotel but in the process ended up paying $272 instead of $199 which the hotel was charging.

This is the first time I've used this site, and I have to say it was easy, quick, and even patient with me as I failed to type in a bit of information correctly at one point. I'd use this site again and recommend it to anyone looking to book a room.

I enjoyed staying there it was wonderfull. Staff was very good mannered and respectfull. Thx u looking forward to stay there again .

I went to change a reservation, wasn't going to cancel it. Things change, evidently at HotelReservations change isn't accepted. Won't be using this website ever again! The savings wasn't that huge anyway. And I'm out over $250.

I am very concerned that I did not get an email confirmation of my reservation - hope it will be OK.