hotelcollection.comReviews of hotelcollection.com

I am extremely disappointed with my experience with Hotel Collection. I purchased a diffuser that lasted only 10.5 months before it stopped working. When I reached out to their customer service, I was shocked to learn that in order for the diffuser to be covered, I would need to become a VIP member—which requires spending a significant amount of money. This is highly unacceptable. A company should stand behind the quality of its products without requiring customers to meet arbitrary spending thresholds for proper support. Unfortunately, this experience has left me feeling undervalued and frustrated. I cannot recommend Hotel Collection based on this experience, and I encourage others to consider the lack of product longevity and poor customer service before purchasing.

I don't understand how this company can keep taking money from people. How much longer will it take before consumers find out that these diffusers are nothing but junk. They continue to rip people off with these misleading subscriptions not disclosing that the diffuser only works for a couple weeks then expect to upgrade you to spend even more money. I just dont get why they are not tied up in hundreds of legal matters just on how they pedal these expensive subscriptions and the crap equipment that they send out. their day will come and not to soon.

I do not recommend anyone to make business with Hotel Collection. I will be begging with the fact that the website does not have a lot of explanation about how their products are sell, and in the good faith I paid my order...over $300 for Christmas. A seller called me and tried to make me to subscribe for their oils. The oils are way expensive. For a subscription of a regular diffuser and two car diffusers oils, they told me I have to pay monthly $132. Of course, I said no, so they send me to the customer service. I wanted to keep part of my orders, so I adjusted without subscribing. I never received my order, nor my money, so I have to dispute it with my bank. But wait it is more. After a month, my card was charged again. My bank informed me that the charge is because a subscription with Hotel Collection, the subscription I never did. I got a room parfum.It is horrible, and it is cost $50.26. I do not know how to refund it, probably I will lose the shipping that was 1/3 of the order, and I do not want to spend my time again on the phone.

Hotel Collection Car Chauffeur diffuser is the biggest scam on the market! I am on my 4th diffuser after being sent 3 replacements all of which stop working after about 15 minutes. They stop puffing the scent and have failed to work properly since the day we purchased them. Absolutely DO NOT let them talk you into a subscription as the diffusers to not work and you end up with monthly product that cannot be used.

Do not purchase from this guys big warning ,I purchase diffuser and they sent instead of new from the shelf,I ask for RMA to return and I did return item USPS lost it ,I did contact hotel collection and they doesn't care and right now I'm fighting with credit card and hotel collection,hotel collection doesn't care from customer and customer service very bad they only care from money when it's come to face and help thier customer they don't do nothing and make the situation even harder,I warning you guys DO NOT DEAL WITH HOTEL COLLECTION By the end of the day I just paid for something I did not received to 3rd company because payment go thru them or I'm destroying my credit and it's go to collection. Do not buy and do no support by the end of they they care from your money not from customer very sad. I paid $300 without to have my item in my end

they admit to recording my phone call in june of 2024 to cancel my subscription yet continue billing me thru Jan 2025. this is Theft! almost 300.00 after my first cancellation an now they are asking me to jump through hoops to get my refund!!! if anyone else stole money they would be put in jail! wonder how many thousands of others are being stolen from as well?!?!

Do Not Order anything from Hotel Collection LLC. The worst customer service ever, their diffusers are horrible and extremely costly. Their oils are over 70 bucks. The oils arrive damaged, will leak in the packaging, and will damage your mail. You have to send proof, aka pictures to Hotel Collection, LLC. They will not believe you over the phone or through their chat options. The diffusers break, they will not replace the diffusers, only a 90 warranty. Hotel Collections LLC is a scam! Do not waste your money. I have all the chats saved, pictures, etc. if anyone needs proof!

I love the scent that they sell but their diffusers don’t work very well at all. It’s like they’re disposable and very pricey to be that. They want me to subscribe so I can replace my diffuser anytime, but as usual, very costly. I bought 3 studio diffusers last year, only one left diffusing scent but now has remote issues. Their customer service will suggest a lot of ways how to troubleshoot but nothing works. I know they try to help but the best answer would be “let’s replace your diffuser” since it hasn’t been a year since it was bought, plus I am an oil subscriber. They have to improve their game because to be honest, their scents are really good. This will be a great product if they will give a warranty for at least a year for a studio diffuser and 5 years for the expensive ones so customers like me will get value for the money.