hotelcollection.comReviews of hotelcollection.com

The absolute WORST COMPANY. Their PRODUCT…..SUCKS!

They lost my order and I haven’t received a refund since November

I cancelled my subscription by calling the folks in customer service. One month later I was billed again. I called immediately before the charges fully posted on my credit card. They told me my account was not canceled and also they couldn’t remove the charges. They have indicated i am now cancelled…. We’ll see in a month. I have to now get a refund once it arrives and I’ll still need to pay the shipping fee. I’m so annoyed.

Would give them zero stars if I could. The product smells like chemicals and they make cancelling nearly impossible. I have now been charged for 6 months of product after my first cancellation request and they refuse to refund me. Never use this product

Hello You are guys are trying to force me to buy a product I don’t need and trying to hold me to ransom. I ordered a studio pro diffuser, a sales guy called me trying to put me on a$150 monthly subscription on another product I declined and insisted on my initial purchase, my order label was created and they never sent it out for over two weeks now , they will try to shove down the product into your throat, they never have customer service that will answer you promptly. So Beware

I want to warn everyone about Hotel Collection’s predatory business practices. They refused to cancel my subscription, continued charging me, and never even shipped the product I paid for. When I tried to cancel, they ignored my emails, provided misleading information to my credit card company, and refused to issue refunds. It took months of fighting just to get part of my money back—meanwhile, they kept charging me for more shipments I didn’t want. Adding insult to injury, two out of four diffusers I own from them are broken. Their products are low quality, their customer service is nonexistent, and their business model is designed to trap customers in subscriptions they can’t cancel. A simple Google search reveals dozens of similar complaints. This is a scam, and I’m reporting them to the BBB, FTC, and CFPB for deceptive business practices. If you’re considering purchasing from Hotel Collection, DON’T. Spread the word so more people don’t fall for this!

Awful. Spent nearly £200 for items never received and despite contacting them several times never had a response since 2023!!! Disgraceful.

Now I know why they are 1 star. Placed an order for diffuser, not clear on site that some oils not compatible. Order arrived, American plug? So had to order a converter. Put oil in to find out it doesn’t work. Email customer service they said I’ve ordered the wrong oil. Ok fine I try and ask for a refund or return they are no help and especially it is a us company to return this will cost me a lot. Now apparently I’ve placed an order this morning when I definitely did not subscribe. I also had no way to cancel this and I don’t have an account so how can I manage this! Beyond frustrated wasted over £100!!!