hotelcollection.comReviews of hotelcollection.com

I have had more apologies (8) from this company than I've had good service. It has been one issue to another. If you are based in the UK please stay away from this company. I received the model about 3 weeks ago and I have another week to wait until it can be used as they didn't send a UK adapter. Then there was an issue where they kept closing tickets without dealing with the issue. I received an oil where some spilled and I let them know over Instagram message and they completely ignored it. When I ask for a complaints department all I get is "your concern and feedback has been forwarded to the team" just consistent lip service without decent service.

The diffusers are useless. I have purchased better units from amazon for less than $25. And the candles are a fire hazard. We had one lit for a few hours when suddenly the melted wax caught on fire. Flames were shooting several inches above the candle. After getting it out and moving it outside it reignited. My husband threw ice cubes in it to finally put it out. And yeah there was no scent from the candle. Stick to the real candle store BBW for great house scents.

I had to replace my first device (wireless pro) within 6 months due to it leaking oil everywhere and not diffusing. They would not send a replacement just offered a discount. The motor on the second one died within 8 months. Again no refund or replacement just offered a few bucks off of a new one. It’s a sub par device, poor customer service, and a total scam.

Why does this Company [who has a good product] treat their customers so disreputably??? I can see [on a Review Website] that there are over 300 reviews, all with a 1 out of 5 rating, only because of dishonest, disingenuous, sales staff. How asinine!?!?! You had the opportunity to be a great, very successful, company; and you have blown it!? I was actually about to purchase more from your company; only to just discover [first from my daughter, and then from reading the Reviews] that you are operating like the worst of ‘a used car salesman’ analogy. Shame on you!

Terrible company, buyer beware. I ordered the starter diffuser and received a phone call from the company to upgrade what I had purchased, their concierge line. Anyway I fell for it and received a big device that was not going to work for me. I called and had a hard time getting hold of a representative and when I did, they were just rude. Finally was able to get a return mailer for the device and oils and get my subscription cancelled. Next thing I know they are charging me $115.00 for my monthly oil order. Tried to get in contact again and reiterated that I had canceled my subscription, which they confirmed. Then I was charged another $115.00. Still have not received all of my refunds after4 months! Save yourself time and money, do not order anything from this company !

Their website states that the diffuser covers up to 600 sq ft, which is approximately the size of my apartment. However, even at the highest setting, the diffuser does not fill the space with any noticeable scent unless standing directly beside it. I also tried using it in a much smaller bedroom with similarly disappointing results. The only prominent output is the noise, which has become disruptive rather than relaxing.

DO NOT under any circumstances enter into any sort of contract or plan with this company. They have underhanded practices, tell you lies to get you into a contract and twist your arm so that they don't lose the sale. 100% would NEVER use this company or AROMA360 again.

I received multiple phone calls and texts within minutes of placing my order - was told my order was "paused". As they continued to call me, I picked and was told what a great promotion they had for me. The representative tried to upsell me a larger diffuser and subscription for 5 oils a month - I declined. I received notification that my order had shipped with On Trac. I have had horrendous experience with On Trac Delivery and wanted to update delivery to my house. On Trac is a cheap delivery service with many problems. I called Hotel Collections and the Rep could not/would not contact On Trac to update delivery address. Very disappointed with the service received from this company.