hotelcollection.comReviews of hotelcollection.com

Dont waste your money, rubbish product that doesn't live upto the hype

I purchased a diffuser and signed up for their oil subscription and a little over a year later a component in the diffuser stopped working. When I contacted Hotel Collection (which is owned by Aroma360), and they told me that their machines only have a 3 month warranty. But as a courtesy they will send me a replacement diffuser. Sounds nice, except I later found out that the bottles of oil I already purchased are not comparable with the new machine. So basically, they weren’t sending me a new machine to help me. They’re sending it so they can make more money off of me because when I asked how much the new scented oils are, the lady told me they’re over $100/bottle. Thanks but no thanks.

I love the products, hate the customer care team. They don't know anything about customer care. Today I cancelled my subscriptions with them.

My husband and I have been trying to cancel our "subscription" with Aroma360 for months, and it has been nothing short of a nightmare. Despite repeated attempts, no one ever responds to any communication. Their customer service number never connects—you sit on hold forever until the call drops. The live chat is always offline, and we've never received a single response to any of our emails. To make things worse, our online account says we don’t have an active subscription, yet we continue to get charged every month with no way to manage or cancel this subscription ourselves. We’ve tried every possible avenue to resolve this—email, phone, chat, social media—but the company just ignores us. We can see that our messages are read on social platforms, but we are never given the courtesy of a reply. This is beyond frustrating—it’s deceptive, unethical, and quite frankly illegal. Aroma360 is effectively taking money without providing a way to opt out, and if this is how they operate, they should be shut down. What they’re doing feels like a scam, and I urge others to beware.

Received the 2 x diffuser I ordered , oil missing and customer service did not respond for a week , they had no interest in helping and / or replacing the missing £90 of oils to use the diffuser . Now have 2 x useless diffusers at £750 in total and no oil , even tried to pay for more oil and website kept crashing , I would avoid this company at all costs

Absolute trash scam of a company! I ordered a studio pro diffuser, the oils kept leaking into the diffuser. Oil would get everywhere. I’d clean it out, make sure the oil container was seated properly. STILL oil everywhere. I contacted customer service, come to find out it was a manufacturers error in the oil bottles. But they refused to replace my diffuser! I bought another because I had so much oil saved up from the subscription. Ended up canceling the subscription and still got charged for months. Kept trying to reach out with no response from them! And some bottles arrived completely busted in the box. Finally after 3 months got ahold of them, they finally canceled the subscription but wouldn’t replace the damaged oils. They told me to return the broken diffuser and they would send me a new one as soon as they received the broken one. I sent the broken one, never received a replacement. Reached out several times with no response again. FINALLY, two months later… I get in touch with them, and they say they will send it right out. All the while through this whole process I keep having a “premier customer service rep” reach out and say they are so sorry for the trouble they want to upgrade me, talk me through this whole “special discount” just to find out it’s a sleazy gimmick to trick me into signing a contract for a 38 month subscription, totaling close to $6k! GTFO! Absolute trash company. DO NOT BUY FROM THEM, YOU WILL REGRET IT

I made a bad decision in ordering from this company. I immediately received a call from them asking me to upgrade to a subscription and I agreed. They sent me a link with a form to complete while they still had me on the phone. I had begun filling in the form when I realized that it was a credit application! When I said I can’t apply for credit because I am closing on a new house soon, this will have to wait until after I close. I said, go ahead and cancel my original order and I will do the subscription in a few weeks. Needless to say, they did not cancel the order and I contacted customer service within a few hours via email and they said it was too late to cancel the order. That’s when I finally came to my senses and realized how sleazy this company is. It scares me that I am so gullible.

Horrible company they said hastle free returns and is not true they refund just a quarter of your money STay away this products doesn’t worth your money