hotelcollection.comReviews of hotelcollection.com

Response from hotelcollection.comNov 4, 2025

Hi James, we’re truly sorry to hear about your recent experience and that your order arrived incomplete. That’s certainly not the experience we want for our customers. We've sent a request through Trust Pilot so we can further assist on this matter.

Response from hotelcollection.comOct 30, 2025

Hi Patricia. Thank you for sharing your experience with us. We're sorry about the confusion you had with the oils you received. Please know that we understand your frustration and that we're here to clear things out. We’ve recently transitioned to a 30ml scent bottle with an upgraded formula that delivers the same long-lasting scent, while enhancing performance and sustainability. To minimize waste during this transition, we are utilizing our remaining 50ml bottles but filling them with 30ml of our newly formulated fragrance. We hope this clears any confusion. We appreciate your patience and understanding on this matter. If there's anything else we can assist you with, please don't hesitate to let us know.

Response from hotelcollection.comOct 30, 2025

Thank you for sharing your experience with us, Luke. We sincerely apologize for the inconvenience you experienced with your cancellation request for your subscription. We understand your frustration, and please know that this is not the type of service we aim to provide. We can confirm that our team has reached out to you to provide a resolution to your concern. We appreciate your patience, and we look forward to providing you with a better experience. If you have any further questions or concerns, please don't hesitate to reach out!

Response from hotelcollection.comNov 4, 2025

Thank you for your feedback, Steffie. We apologize for any inconvenience or confusion regarding your order. Our team provided clarification that our diffusers do not come with empty bottles, and we appreciate your understanding on this matter. We’re glad we had the opportunity to clear things up, and if you have any additional questions or concerns, please don’t hesitate to reach out, we’re always happy to help.

Response from hotelcollection.comNov 4, 2025

Hi Adam, thank you for sharing your feedback! We’re sorry for any inconvenience you experienced. We understand how frustrating this situation must have been and want to assure you that our team has provided further details regarding the First Class Membership and issued a refund for your order. We’re always here to help whenever you need assistance. We look forward to providing you with an exceptional experience in the future!

Response from hotelcollection.comOct 22, 2025

Hi Mary, we’re very sorry to hear about your recent experience and appreciate you bringing this to our attention. We’d like to investigate the delay with your Pro Pod scent and mystery gift to make sure you receive your items promptly. We've sent a request through Trust Pilot so we can get your order number or the email address used for your order so we can assist right away. Our team is committed to providing you with the support you deserve. We hope to restore your confidence in us and serve you again in the near future!

Response from hotelcollection.comOct 23, 2025

Thank you for sharing your feedback, Jinx. It's great to know that you are satisfied and impressed with our customer service and oils. We're truly sorry to hear that your diffusers are not working properly. This is certainly not the experience we strive to provide. Please know that we're here to help and provide the necessary resolution. We would like to do further investigation; however, we're having some problems looking up your account. We would appreciate it if you could provide us with your account information, we've sent a request through Trust Pilot. We appreciate your patience and understanding on this matter, and we hope to have the opportunity to provide you with a better experience in the future.

Response from hotelcollection.comOct 23, 2025

Hi Kratos, thank you for taking the time to share your feedback. We are truly sorry for the issue you had with your order. We understand how disappointing it can be when an order doesn’t arrive on time. Our team has reached out to assist and ensure this is resolved. We appreciate your patience and look forward to having this issue fix soon!