hotelcollection.comReviews of hotelcollection.com

I paid over £200 and have not received the diffusers and it has been two weeks.

I had ordered a hotel diffuser. When it came the first time, it did not work, so they sent me a new one and I returned the original one. The second one came with a remote with a timer which I loved because I forget to turn things off occasionally. After about one year, I could not get the remote to work with the unit, I changed the battery thinking that was the problem, I turned on the unit by plugging it in and the unit itself worked so I thought I needed a new remote. They sent me a new remote at no charge and when it arrived it was the wrong one. When I called the company to tell them I received the wrong remote, they told me the remote that had the timer was not compatible with the diffuser I have. That’s funny, it worked with the unit for a year. They then told me that it was out of warranty anyway but they offered me a 40% discount on a new one. No thanks. Poor customer service. I’ll look into another diffuser as there are several others on the market

Can’t get in touch with anyone… email box is constantly full. DO NOT USE this company! My diffusers never arrived, no correspondence from them, no apology… they signed me onto auto-subscription which I’m being charged for every month that I’ve been trying to cancel since July! Now I receive the scent pods that I can’t use as I never received my diffuser. Absolutely farce of a company!!!! 😡😡😡😡

Absolutely awful company! Have tried multiple ways to cancel my subscription but they do not reply! I have called, emailed, sent a message through their web enquiry page, nothing works! Avoid!!!!

I still have a unit that doesn’t work as well as at least one email from the company DAILY soliciting more items they sell. I can’t even seem to block them watch out!

Impossible to cancel I have tried to get in contact numerous times to cancel my subscription but it just gets ignored. The US phone number nobody answers the phone. They do not answer emails. I have had to get my bank to block charges but somehow they still charge me from another account. Beaware! Do not use this company.

We ordered 8 of the studio pro diffusers for our storefronts and have had 4 of them stop working. When we reached out to them multiple time for assistance, they informed us that the motors are only strong enough to run for 2 hours per day, however their website states "for best results, run 4-6 hours daily". I then spent an entire month trying to cancel the oil subscription.

I purchased 3 diffusers and scents under a year ago and they all stopped working. I complained and they would only replace 1 of them. I spent over 500. I am grateful for 1 but I feel they should have replaced them all. While talking w them they tried to up sell me another product as a discounted price. Their scents are ok but very strong. They could l use some softer and clean scents like a clean Cotten etc. I’d rate them a one for poor customer service. Do yourself a favor and Do not buy their products. At the time I reported the issue the were still less than a year old so the companies respawned is bogus. Do Not Buy from them. You are just waiting your money.