hotelcollection.comReviews of hotelcollection.com

LA PEOR EXPERIENCIA DE COMPRA, NINGUNA ESTÁ NI CERCA DE SER TAN MALA, 360 AROMAS Y HOTEL COLLECTION. SON IRRESPONSABLES, IMPUNTUALES, ENGAÑAN PARA QUE LAS PERSONAS CAIGAN EN SUS CONTRATOS, NO CUMPLEN LO QUE OFRECEN, SUS DELIVERIES DEMASIADO TARDÍOS, SUS DIFUSORES SE DAÑAN RÁPIDAMENTE. EN FIN NO CAIGAN EN ESTÁ ESTAFA. THE WORST SHOPPING EXPERIENCE EVER. NONE ARE EVEN NEARLY AS BAD: 360 AROMAS AND HOTEL COLLECTION. THEY ARE IRRESPONSIBLE, UNPUNCTUAL, THEY TRICK PEOPLE INTO THEIR CONTRACTS, THEY DON'T DELIVER THEIR OFFERS, THEIR DELIVERIES ARE TOO LATE, THEIR DIFFUSERS ARE DAMAGED QUICKLY. IN SHORT, DON'T FALL FOR THIS SCAM.

Purchased a fragrance for $28, for them to charge me $99. I can't reach anyone to discuss this. When I finally received my $99 fragrance, it's leaked all over..so much the print is all smudged. I attempted to return it, to have them "review" my return request and not get back to me. I've also sent several emails. SCAM!!

When they say it's not a contract, it's a contract. They lie to you and then you are stuck in a 3-year contract. I was very clear that I didn't want to be in a contract and stupid me didn't read the fine print. They almost got my sister but thank God i told her stay away.

This is without question the worst customer experience I have ever had. The Hotel Collection lures customers into an unauthorized “First Class Membership” that is never clearly disclosed during checkout, and then hides behind fine print in their Terms & Conditions to refuse refunds. At no point did I knowingly agree to this membership, yet I was charged and told it is “non-refundable.” That is not customer service—it is a predatory business practice. When I tried to resolve the issue, I was met with robotic, scripted responses and a complete unwillingness to take accountability. They care more about squeezing money out of unsuspecting customers than they do about building trust. I have already disputed this charge with my bank and filed complaints with consumer protection agencies, and I will continue to warn others. Do yourself a favor: avoid The Hotel Collection at all costs. The products are not worth the headache, and the company’s shady practices speak volumes about how little they value their customers.

I have purchased a few products from this website and must admit that they smell divine. However, they have set me a subscription which is impossible to cancel they have sent me a product that i cannot use and keep sending it to me every two weeks and taking money from a credit card. You cannot return items without hearing back from their customer services team, you cannot unsubscribe without hearing from their customer services team, you cannot call call their customer services team, and they don't respond to emails i have sent them daily emails for over two weeks and zero response. So I am now in a situation where I have an unusable product(s) on a subscription that i did not want, which i cannot return as they don't have a customer services team.

One of the worst companies I have ever dealt with! Avoid them at all costs or you will never get out of their eternal loop and they will never ever respond to you and it will require a lot of work from you in order to get them removed! Run as fast as you can the other direction from this horrible product and company their machines don’t work past 30 days and then they tell you they’ll send you a new one for replacement and you never hear from them again. They send you fragrances and they’re half empty and leaking all over the boxes and say they will send you a new one and they never do. Seriously do yourself a favor!

I was kinda worried ordering from here after reading some of the reviews but my own experience was actually pretty decent. Shipping was faster than i thought, package came fine, nothing broken or leaking. The diffuser looks nice and the scent is subtle but fills the room in a nice way. I did get signed up for the subscription thing (didn’t notice the box on checkout) but when i reached out they replied and helped me sort it out. Took a little patience but it did get canceled in the end. Overall i m happy w the purchase. Just make sure u pay attention on checkout + know the subscription rules so u don’t get surprised later.

They sell units that break down in few months and that’s why they only have warranty for 90 days because it seems like it’s slightly working but after 3 months it stops working. They are the worst fraud company I have seen for someone who charge so much bucks for their oils and units. I regret the purchase. They are so rude when you tell them unit is not working and instead of helping they are trying to see you another at discount price. Please do not fall for it.