hotelcollection.comReviews of hotelcollection.com

Hotel collection You should be ashamed of yourself scamming people taking their money, making it impossible to cancel. I’ve tried to cancel tells me my Password is wrong and then when I try and reset it, I do not receive the email to reset it Absolute joke I emailed them to cancel my Monthly order and I have had no reply. They are scamming people they need to be reported.

Piece of crap product. I purchased the item which was clearly advertised as 'easy return if not satisfied'. Guess what, im supremely dissatisfied which is compounded by the lack of response to a return request. Scam of a company, do not buy these terrible products. I give up trying to return it. Its gone in the bin. SAVE YOUR MONEY!!

I was excited to buy their product …. At first. So purchased their product due to the fact that I live in a studio apartment of 690 square feet that has one window that opens - so I wanted something that would give a great scent to my place and would cover the square footage of that 600 feet. So I went with the pro - that claims to cover that exact square footage. I was skeptical at first because I have yet to run into anything that actually claims to do what they say they do. It seems we not only have reached a period in history that fake news is acceptable - also customer service and fake representation is also acceptable now. But I digress - anyways it took about as long to receive as a Temu package does - but finally arrived - now this part is extremely important - before I even received the diffuser and pro pod (Serpentine)- I was at my job which is a driving job applying pesticides to lawns for the state - and I get a call from hotel collection - it was a sales rep inquiring about my product I bought and I told her I had t received yet . At this point she literally began to tell me what to expect …… she said well you know it’s nothing more than an elevated candle so if that’s what your going for then great- but you also realize you can only run it for about two hours or the motor will burn out - lol. She told me if scenting my entire place was my ultimate goal - that I needed their new product that you could run for 17 hours non stop - and came with 5 different scents every month so I could try them out - and then told be the break down of cost how I would save with that product over the one I purchased all ready yards yards! However it all made sense at as far as cost it also made more sense as she said the pro pod I got for my product I already purchased would last about two weeks not a month as the website claims. I can’t say I didn’t appreciate her honesty - however she wanted payment right there on the spot - now mind you I had just furnished my entire apartment from bare bottom scratch without a single plate or silverware or vouch or bed. So I had just dropped about 7 grand and had literally done all the final touches ending with scents towels and last minute kitchen needs drawer organizers and such. I was flat broke - so I told her I wanted to switch to what she was telling me but I couldn’t make that payment until the specific date which was my direct deposit day - but if she wanted to return my product I purchased and cancel my membership for the monthly arrival of pro pods then she could apply that money to the new order and I can pay the difference in what would have been 7 more days as I get paid no monthly. She could not do that but said she would cancel my membership at least and would call in that specific date and we could proceed expecting me to pay for a whole new order even though I had not received the order I already purchased then I could just send back the product I was returning without opening it and everything would be done - so I said fine. Sounds easy enough yet still requiring quite a bit of faith in my part considering I hadn’t received anything I paid for yet. lol. Next - I received the packaged finally - and that sales girl I never heard from again - ever. I left emails - I tried calling hotel collection letting them know I reviewed the package but didn’t want to open it because I wanted to return it so I could upgrade to what that sales girl was trying to sell me and that it had sat in my apartment unopened for at least the last couple weeks so could someone please contact me so we could get this going so I could actually use what I paid for on some level since at this point about two months had already passed - and yes I said two months! Boone ever did - so out of frustration I just opened it and figured if it’s good I’ll buy both and throw this smaller one in the bathroom since it can only run two hours. So I did. Review of actually studio pro 600 sq ft! Horrible! It smells great dint get me wrong if your standing right next to it! It would make my bathroom smell good if I ran it longer than two hours and kept the bathroom door shut! That’s its efficiency - it looks great - but it was exactly as the original sales girl that I never heard back from said - nothing more than an elevated candle - and honestly I’ve had candles that work better and are far cheaper! Nowhere did I see a statement in the description of this product that compared it to an elevated candle - nor a statement saying you could only run the thing for two hours or the motor would burn out leaving it useless. The oils did last about two weeks. Not a month - and now it sits iselesss in my apartment - I am going to experiment with it by injecting different diffuser oils into the empty pro pod I originally purchased form hotel collection - just to see if I can get something out of it as far as use and I certainly don’t intend give more money - I will write part 2 in separate review - there is more

Horrible. Unable to get a refund on the membership I DID NOT AUTHORIZE. Company is a rip off. Stay away!

Absolutely zero customer service. They don't reply to emails.

Worst customer service ever, no response and an ignorant under performing Facebook based bunch of charlatans. DO NOT BUY OR BE FOOLED BY THIS COMPANY

Predatory pressure from email, unwanted calls and texts. Products are marginal. Trying to cancel is impossible - they will end chats, hangup and ignore you. A garbage business model

Ordered the tower diffuser and right from the start this didn’t work because they sent the wrong oil that wasn’t compatible with the tower. They did send me the correct oil but since then keep sending me the incorrect oil. I have emailed them but no one gets back to you!! Since then I have tried to cancel my subscription but the form doesn’t allow you to submit it!! I am left with a tower that I can’t use and a payment the I can’t work out how to cancel. Be aware