hotelcollection.comReviews of hotelcollection.com

I ordered a diffuser and scent. Received the scene but no diffuser. Its was going to be a present for my mum because she loves diffusers and pretty scents.I have emailed them 6 times to find put where my order is and nothing! I see so many adverts on the Internet making it all look attractive. But they have just taken the money and customer service doesnt exist! Soo dissapointing! Complete let down!

I ordered my diffuser since December 5,2025 I have emailed the company and I have gotten no response. I know I haven’t invested as much money I seen a lot of people in the comments has but I am wondering if I will ever get my product. Maybe I will give the company a chance before I sound the alarm.

FIRE HAZARD!!! CANDLE BROKE APART WHILE WAS LIT ! I got fire and melted candle all over my table..stained and damaged expensive table . Good thing I was sitting having dinner when it broke otherwise it would have burned my house . First time ever this happened! Lots of black smoke from the wick . Another candle arrived all broken container. Ordered diffusers and they just sent random scents and not what I ordered. Diffuser doesn't even smell so weak . Never again. This is scam business.

Omg 🤦‍♀️ I have really made a massive mistake choosing them, thought it will b great Christmas gift, ordered 2 diffusers and 2 pro pod oils with it - but of course oils didn’t arrived …. I’ve contacted them so let’s see if there will be any replay … I would not recommend and the best would’ve been to go to your local shop and get Glade diffuser…. Disaster

The last 4 shipments that came to my mailbox, the bottle was empty but the thin bubble mailer smelled great. I've tried cancelling my subscription 3 times and requested refunds of the damaged shipments, but all I get is them offering me a discount. No thanks. I no longer want to pay for an empty bottle for a diffuser that doesn't throw the scent anymore.

I was given the studio pro as a gift. The refills are very expensive. I would not recommend getting one. I tried to get In touch with the company to get no response.

Terrible company will never do business with them again three phone calls or emails nothing so let them know. I received an order in one of the bottles was open and the oil was all over. I will never do it again don’t waste your money

Beware of This Company I should have listened when people told me not to order from this company. But as a huge Star Wars fan, I saw the Star Wars diffuser and thought yes, I need it. I should’ve known better — especially considering who represents the company. The little bald-headed “shark” guy and the other one with the weasel voice… that should have been my sign. I opened the diffuser, installed it correctly, inserted the oil cartridge, and it did not work at all. Since I ordered over the weekend, I waited until Monday to call customer service. Let me just say — their customer service is extremely hard to reach. They only work Monday through Friday, the wait is long, and they’re not easy to find on the website. When I finally got someone (Ann), she had no idea what she was doing. First she said she would replace the diffuser and I didn’t need to send the defective one back. Then, when I said I’d rather just get a refund because of the experience, suddenly the story changed. Now she said she would email me a return label and that I couldn’t be refunded for the oil because it was open — even though I only opened it because I installed it in their defective device. But fine, whatever. So now I have to ship it back just to get my refund. I don’t mind returning it — it doesn’t work anyway — but the whole experience was a mess. I’m sharing this to warn others: If someone tells you to run from this company, RUN FAST. Don’t deal with them. Save yourself the headache. Good day and happy holidays. I hope this review helps someone else avoid the hassle!