HostMantisReviews of hostmantis.com

They won't accept orders easily, even though I provided my exact address, phone no. ordered using my wifi etc. they won't accept it. I was even paying 1 year upfront & asked they can call the phone to verify identity, still won't accept. Only reply was > Unfortunately we cannot provide more specific information as to why the decision to not accept the order was made. If staff looks, ticket #458309 for reference. I think they do some user profiling or something, hard to say, but that's what I felt by their replies. After hearing good things about them, it was a disappointment for me.

Their servers are fast, and are setup instantly. Great features and pricing especially with included jetbackup.

I've been with these guys since 2014 and I've never had any major issue and I've never had any minor issue that lasts more than a few hours at most.

Thanks for the fast and consistent support and even as I have a less expensive hosting package. Probably the reason I have multiple accounts with HostMantis. My "go to" for hosting.

I have been with HostMantis for about 10 years (I think) during this time they have been amazing. I am a "nerd" I guess but when I need help they are always there. I remember one time I was at my computer and they were at their desk (I am on the other side of the world. Australia) and the Q & A were flying back every minute or so for over an hour until my problem was fixed. Very recently (July 2019) they went "above and beyond" expectations. If it was not for their help I would NOT have my 3 websites up and running. I find "Outside" help impossible to find, and at a Word Press meetup recently when I told others about the service from HostMantis all the others could say was "You are so lucky.. my provider would not do that and if they did it would cost hundreds of dollars)

Having used many different budget hosting companies over the past 10 years, I've found HostMantis to be a diamond in the rough. It's been almost a year since starting with them and so far I've been delighted by their server quality at the affordable price point. They have far exceeded my expectations. Fast servers. Very little downtime. They know what they are doing. Good reseller plans that are great value for money, with full WHM/CPanel, really solid JetBackup service, etc. They certainly rival the bigger players out there (who I've also hosted with), that charge higher prices. Their tech support has been very responsive, even on weekends and late at night I've had responses within a few minutes. I've only had to open 3 support tickets thus far, and the average response time was under 5 minutes. Most were within a minute of me opening the ticket, which is excellent. If anything changes I'll update this review.

Generally a very good hosting experience, stable and fast servers and very little downtime which for the money spent - especially if taking advantage of one of their regular promotions - is fantastic. Where Hostmantis falls down on is their support. Response times can be painfully slow, and the tone of reply once received often leaves a lot to be desired. Replies to support requests can be curt, condescending, occasionally arrogant and sometimes aggressive. A bit of training on how to respond to customers in customer service and support wouldn't go amiss I feel. That aside, recommended for fast, reliable hosting for an excellent price.

I have been using Hostmantis for two years, and out of the 10 web hosting companies I have worked with over the past 10 years, they provide the most reliable service, great servers performance, and fast support.