Price Increase. Everyone knows cPanel has raised prices, so hosting companies have to pass it on. But, HostMantis raised prices by almost 100%. As the cPanel price increase is nothing close to 100% and effects mostly reseller accounts, which my hosting isn't, this is just a huge price increase for no reason.
RA
Rareș
Price increase and bad support members
UPDATE: Read this before order from them:
As a speed, maybe they are good (attention, not the best, and still have a lot to implement and configure), but the support and the way you are treated, leaves something to be desired. It treats you badly and it's hard to answer your tickets. I find it crazy that we had a 25% PERMANENT, but every year all the products are still refreshed. It's trivial. Look for another more serious host, for example, RackNerd.
Response from HostMantisDec 10, 2021
Thank you for choosing HostMantis!
AP
Avinash P.
Good hosting
I found hostmantis on some forum related to hosting when they posted some offer around 2 or 3 years ago. i signed up just because it was super cheap and i didn't have any expectations. But i got a reliable hosting with good speeds. I didn't face any down time or issues.
However, as promised they didn't continue the life time promotion offer. In offer i got for $10 USD per year for life, now i it got increased to around $70 USD. Still it is worthy and i am happy to continue.
Response from HostMantisAug 20, 2021
Thank you for the review, Avinash!
DR
Drew
We've used Hostmantis for many years SLOW websites
We've used Hostmantis for many years, we orginally started with a promotion. Slowly they cancelled our promotion packages, now they have started throttling SSD packages down to SLOW the speed of website the entire I/O is very very slow.
If you have more than 5 or 10 visitors looking at your website at the same time, it will take forever to load. The service is impolite and can be arrogant at times.
No use of SSD if they choke the I/O down and pile on everybody on the same server. I hope they truly improve their service.
Update:
The point is that the NVME claims SSD are useless if the IOPS are throttled heavily.
We barely have 10 to 30 visitors a DAY, and if those visitors complain about the load speeds then its a poor experience. My IT person has doublechecked and found it to be slower than the previous packages.
Response from HostMantisMay 4, 2021
At no point have we "throttled down packages to slow the speed of websites".
In fact, we have consistently increased our system resource limits on our hosting plans and we offer some of the highest system resource limits in the industry, so it is definitely not an issue of low limits.
If you are experiencing an issue with a slow site, then an issue with a script/app/plugin you are using is most likely causing the slowness.
It's also possible a script/app/plugin is trying to communicate with a remote server and is timing out and then loading the site, making the site appear to be slow.
Working with us to find the cause is typically the preferred solution rather than spending the time writing false negative reviews.
Update:
We are very transparent regarding our system resource limits, which as we mentioned are some of the highest in the industry and post them publicly here:
https://my.hostmantis.com/knowledgebase/260/System-Resource-Limits.html
So again, if you are having any issue with slowness, it is likely NOT our system resources limits and most likely your sites resource usage is too demanding due to a script/app/plugin that is causing higher than normal resource usage.
We offer the PHP X-Ray utility in cPanel and DIrectAdmin which allows you to test your website and see what specifically is using the most resources and causing any slowness.
SD
S.DAVIDSON
Unprofessional Hostmantis employees profile customers as Fraud (Non-Existent CRM)
Yesterday the 18th of March 2021 I decided to sign up for the entry hosting with Hostmantis and I got the error message that my card was declined twice (although my card had no issues).I tried to pay by paypal, and even that did not work.But I got an email from them that my account was created.So I logged in with the link provided but my order was flagged as "Fraud" which was shocking. It said explicitly "This hosting package is currently Fraud" So I opened a ticket and "Ticket ID: 830026] Card Declined-Labeled my domain name as Fraud"
The point of this review is that Hostmantis has discriminated me as a fraud without giving any reason before I even had a chance to purchase their product.Who do they think they are to label decent people as fraud?Who are you to profile us?Are you the FBI?Show me what evidence you have that I'm a fraud and how I have defrauded your company?There was nothing wrong with my bank card when I called the bank.Please let the readers here know what made you reach your twisted decision?
Here's the email chain for the readers on here listed last to first.Please go to the bottom to begin:
========================================
Last email from Hostmantis:
Hello,
Unfortunately we cannot provide more specific information as to why the decision to not accept the order was made.
Submitting further orders will not help and will only be cancelled.
Thank you,
HostMantis Sales
========================================
My response:
Hi,
This is most unusual.
What can I provide to prove that my order is not fraudulent?
Can I pay by PayPal?
Or you will not let me buy any of your services and I should go elsewhere?
Is that what this means?
Thanks
S
========================================
5th Email
Hello,
Your order was flagged due to the possibility of being fraudulent.
We have manually reviewed your order and after reviewing all aspects of the order and the information provided, we have decided to not accept it.
Unfortunately we cannot provide more specific information as to why the decision to not accept the order was made.
Thank you,
HostMantis Sales
----------------------------------------------
Ticket ID: #830026
Subject: Card Declined-Labeled my domain name as Fraud
Status: Answered
========================================
4th Email
S Davidson,
Thank you for contacting HostMantis. A ticket has now been opened for your request. You will be notified when a response is made by email. The details of your ticket are shown below.
Subject: Card Declined-Labeled my domain name as Fraud
Priority: High
Status: Open
You can view the ticket at any time at
=================
========================================
Third email
S Davidson,
Thank you for contacting HostMantis. A ticket has now been opened for your request. You will be notified when a response is made by email. The details of your ticket are shown below.
Subject: Re: Welcome
Priority: Medium
Status: Open
You can view the ticket at any time at
=================
=======================================
My response after seeing the "Fraud Hosting"
Hi There,
Thank you.
But I'm still seeing this message:
I have successfully added my card to payment details.
What do I do now?Go ahead and order another service and ignore the fraud one?
Please advise.
Thanks.
Sincerely,
S Davidson
=======================================
Second Email
Dear S.Davidson,
Your HostMantis client area account has been setup and you can now login to our client area using the details below.
Email Address:
Password: XXXXXXXX
To login, visit
To reset your client area password:
=================
========================================
First Email
Dear S.Davidson,
We have received your order, the details of the order are below:
Order Number: 3996159175
Product/Service: SSD Web Hosting - Entry - Shared Entry Plan - USA East
Domain: zxxxxx.com
First Payment Amount: $32.35 USD
Recurring Amount: $32.35 USD
Billing Cycle: Annually
Total Due Today: $32.35 USD
You will receive an email from us once payment has been processed and your account has been setup containing your account login information. Please quote your order reference number if you wish to contact us about this order.
=================
LC
Ljubisa C.
Never had any single problem
We've been with them for about a year great OVH servers, advanced DDOS, and a CPU over 3.8 GHZ. Servers made are series after the 2018 year go to OVH website and you will see "advance"series of servers. 1GBS on all reseller accounts works like a charm .They use advanced series of OVH built for best price/performance.We're a small web hosting provider for south and central Europe.The only thing I miss with them is DirectAdmin servers in Germany and France since they have only DirectAdmin option in England,USA and Asia.Reseller DirectAdmin hosting is 3 USD a month with 3 months paid ahead for 50 DirectAdmin accounts,that's 6 cents a month PER WEBSITE!Never had any single problems 2 tickets on 2 months on average that were answered within 3 do 6 hours after sending to them.We're based in Serbia/Europe.I'd really like to see directadmin option in Germany and France by hostmanits tech staff cpanel is ok but a bit expensive.Directadmin is the way to go.Jetbackup and Immunify 360 and the most important thing in the webhosting industry they've implemented both on cpanel and directadmin control panels MailChannels techology for anti spam security otherwise hackers spam each of your accounts with undetectable spam scripts with over 20 k spam emails a day, your hosting account gets suspended you can not find malicious code.Once a saw MailChanllels implemented by them I've signed up without thinking further.
Response from HostMantisMar 3, 2021
Thank you very much for your detailed review and thank you for choosing HostMantis!
MP
Mark P.
Great host, look no further
I switched to Hostmantis earlier this year after having a bad experience with Bluehost and have never looked back. Incredibly good hosting with zero issues and great flexibility. No restricted cpanel access, no gripes about occasional resource saturation, just good hosting and great customer service. Can't recommend them highly enough.
Response from HostMantisDec 9, 2020
Thank you, Mark! We're glad to have you as a client!
LW
Lee W.
No issues in 12 months
Been a customer for about a year now, overall no issues at all, support are responsive not that I need them often and I have services both cPanel and DirectAdmin in several locations. Highly recommended for quality hosting at very reasonable prices.